[Hiring] Renewals Specialist @Anovia

Role Description

• Actively manages medium and large customer renewals from identification to renewal decision to ensure that renewals flow smoothly through the process and that renewal decisions are reached by targeted dates.
• Manages SalesForce (SF) Opportunity queue to ensure SLAs and quality metrics are consistently met.
• Ensures proper processing practices are upheld including proper pricing, costs, and margin for all product lines for opportunities.
• Stays up to date with correct stage listed in SF for status for each opportunity and enters notes where appropriate so all parties involved know the status.
• Processes signed contracts and purchase orders when obtained.
• Closes opportunities confirming all pricing is accurate and all applicable documents are in the deal summary.
• Conducts complex account, contract and record keeping analysis to present correct and concise asset lists for upcoming maintenance renewals.
• Obtains maintenance pricing that follows Carousel and partner negotiated discounts.
• Engages directly with manufacturers to obtain competitive pricing/special bids when applicable.
• Generates pre-sales and renewal contracts for maintenance and/or service offers.
• Provides support to the AE for any customer required changes and/or updates.
• Quarterbacks the consolidated contract/invoice request process (customer driven) getting all teams together to provide their piece in a timely manner.
• Escalates issues when necessary.
• Attends customer calls as requested.
• Ensures on time closure of maintenance agreements.
• Assists collections in resolution of customer invoicing questions and disputes.
• Works with Accounting department to request and process credit requests.
• Serves as the maintenance subject matter expert assisting both internal and external customers with account and contract research and analysis.
• Achieves sales objectives, productivity requirements, and other key performance indicators as determined by sales management.
• Assists with miscellaneous projects as needed (e.g., customer spreadsheets, contract related project research and analysis, updating and organizing files, etc.).
• Performs a variety of administrative tasks as needed to support the department.
• Participates in team training sessions and complies with existing process documentation.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• Previous work experience in a communications or business environment for a minimum of three years.
• Quick learner with excellent comprehension skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• The ability to work independently and under pressure.
• Strong working knowledge of Microsoft Office Suite, especially Excel, Word, Outlook, and CRM tools.
• Ability to manage multiple projects with competing priorities and deadlines.
• Excellent troubleshooting skills and technology savvy with strong PC knowledge.
• Working knowledge of Avaya services required (A1SR tool).

Benefits

• Comprehensive Health Insurance policy.
• Employee Wellness Program with focus on mental health.
• Robust reward and recognition programs.
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off.
• Ample growth and learning opportunities.
• Remote work opportunities.
• Focus on work/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

Company Description

Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.