[Hiring] Relationship Manager @The Baldwin Group

Role Description

The Relationship Manager (RM) serves as the primary point of contact for high-net-worth (HNW) and ultra-high-net-worth (UHNW) private risk management clients. The RM is responsible for delivering elite, personalized client service, providing technical expertise in personal lines insurance, and proactively managing complex risk exposures across a sophisticated book of business. This role operates at the intersection of client advocacy, carrier relationship management, and strategic risk consulting — and is critical to driving retention, satisfaction, and growth within the Private Risk Management (PRM) practice.

Qualifications

• Active Property & Casualty insurance license in the state(s) where business is conducted, or the ability to obtain all required licenses within 90 days of hire.
• Minimum 3 years of experience in personal lines insurance, with demonstrated knowledge of HNW carrier contracts, underwriting guidelines, and claims processes.
• Proven ability to manage complex client relationships with a high degree of professionalism, responsiveness, and discretion.
• Strong written and verbal communication skills; comfortable presenting to sophisticated clients and internal stakeholders.
• Proficiency in Microsoft Office Suite and agency management systems; experience with Epic highly preferred.

Requirements

• Serve as the primary relationship owner for an assigned book of HNW/UHNW clients, delivering proactive, white-glove service across all touchpoints — phone, email, and in-person.
• Anticipate client needs and surface coverage recommendations, risk alerts, and market changes before clients ask.
• Conduct annual interactive client reviews, presenting renewal proposals and agendas that reflect a deep understanding of each client's exposures and lifestyle.
• Build trusted advisor relationships that drive long-term retention and organic growth through referrals.
• Review client exposures, underwriting memos, loss experience, and current coverages to identify gaps and recommend appropriate solutions.
• Advise and counsel clients on complex risk exposures including high-value homes, fine art and collectibles, watercraft, aircraft, excess liability/umbrella, and specialty lines.
• Review inspection reports for coverage accuracy and potential loss prevention issues; provide proactive direction to resolve outstanding items and minimize E&O exposure.
• Remain current on industry offerings, carrier appetite changes, and HNW market trends — making proactive recommendations to clients and leadership.
• Understand and introduce the holistic Baldwin platform as appropriate, including employee benefits, commercial lines, and asset protection services.
• Act as a market placement specialist, remarketing existing programs as needed to ensure competitive positioning and alignment with client needs.
• Cultivate strong relationships with carrier partners including PURE, Chubb, AIG Private Client, Cincinnati, Berkley One and specialty markets.
• Maintain thorough knowledge of insurer contracts, underwriting guidelines, proprietary systems, and appetite to optimize placement decisions.
• Collaborate with carrier representatives to advocate for favorable outcomes on complex risks, renewals, and claims.
• Maintain accuracy, timeliness, and completeness in all client and carrier interactions to minimize errors and omissions exposure.
• Ensure all policy activity — new business, renewals, endorsements, cancellations — is documented accurately in agency management systems (Epic preferred).
• Adhere to Baldwin's established workflows, service standards, and compliance requirements across all client interactions.
• Identify opportunities to improve processes, workflows, and the overall client experience; surface recommendations to leadership.
• Manage a high-volume workload with strong organizational discipline and attention to detail.

Benefits

• Baldwin offers a collaborative, growth-oriented environment where colleagues are empowered to build meaningful careers while making a real impact for the clients they serve.

Company Description

The Baldwin Group (NASDAQ: BWIN) is a leading insurance brokerage and risk management firm committed to delivering innovative solutions for individuals, families, and businesses. Our Private Risk Management practice serves high-net-worth and ultra-high-net-worth clients with a concierge-level approach to personal risk — backed by deep carrier relationships, market expertise, and a team that genuinely cares about client outcomes.