[Hiring] Relationship Manager @DriveWealth

Role Description

The Relationship Manager is pivotal in DriveWealth's strategic growth and expansion. This role is responsible for the direct management and optimization of a portfolio of partner relationships, ensuring their commercial health, operational stability, and long-term retention throughout the post-sales lifecycle. This role involves translating the Partner Management strategy into high-performance execution, balancing an uncompromising commitment to partner delight with disciplined, proactive account governance.

What You’ll Do

• Execute on revenue expansion and retention strategies to contribute directly to Net Revenue Retention (NRR) and gross margin expansion across the assigned partner book.
• Act as a critical conduit for capturing the partner voice and structured requirements.
• Trade monitoring and support for Asia-related trading activities—proactively monitor trading flows, flag operational anomalies, and escalate issues to appropriate teams to ensure seamless execution for our Asia partnership base.
• Provide comprehensive trade support and operational assistance—including trade confirmation processing, settlement coordination, and troubleshooting to support both Relationship Manager coverage and broader Asia trading operations.
• Deliver data-driven partner feedback to the Head of Partner Management to influence the product roadmap and ensure platform evolution aligns with high-value commercial opportunities.
• Customer Focus: Shape, define, and elevate our approach to delivering success to our global partner base, ensuring exceptional post-sales experiences and high-touch engagement throughout their lifecycle with DriveWealth.
• Strategic Partnership Development: Cultivate robust relationships with assigned partners, serving as their primary point of contact. Utilize data-driven insights to innovate and tailor solutions that cater to partners' needs at scale.
• Cross-functional Collaboration: Collaborate closely with internal teams, including sales, finance, product, technology, and operations, to develop cohesive strategies that prioritize partner success and drive revenue growth.
• Executive Relationship Management: Build and nurture executive-level relationships within partner organizations and prospective clients to deepen partnerships and drive strategic growth initiatives.
• Accountability and Advocacy: Establish a culture of mutual accountability between the Relationship Management team and partners, advocating for their needs and marshaling resources to support them while aligning with DriveWealth's overarching vision.
• Team Collaboration: Foster a collaborative team environment by sharing knowledge and coordinating effectively with various departments to optimize partner engagements and drive collective success.

Qualifications

• 5+ years of experience in customer success management, account management, or similar customer-facing roles within the financial technology industry.
• 5-10 years of trade support experience.
• Proficiency in program management, with a demonstrated ability to quickly adapt to and leverage new technologies.
• Fluency in Mandarin and English (written and verbal) required. Fluency in Cantonese preferred.
• Strong time management abilities with the capacity to prioritize and manage multiple partner engagements concurrently.
• Client-centric mindset with a passion for understanding clients' organizations, priorities, and sources of value.
• Proven problem-solving skills and meticulous attention to detail.
• Ability to collaborate effectively with cross-functional teams and external partners.
• Proactive, self-motivated, and capable of working independently while taking ownership of client relationships.

Location

This role is open to candidates in the following locations:

• Seoul, South Korea (Hybrid Office + Remote)
• Taiwan (Remote)
• Hong Kong (Remote)

Benefits

• Competitive compensation
• Equity
• 401(k) match
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Paid Parental Leave
• Wellness reimbursement
• Company-provided phone
• Personal development allowance
• Generous Paid Time Off (PTO) and observed holidays

Work Authorization

Applicants must possess the legal right to work in the country where the position is located at the time of application. DriveWealth requires all employees to provide original documentation verifying their work authorization on or before their first day of employment.

How We Think About AI

We leverage AI to work smarter and move faster. We seek AI-curious talent who are proactive about using emerging tools to increase signal quality, reduce friction, and improve outcomes to deliver products faster, provide better service to our partners, and to streamline processes.

Compensation

Pay is generally based on the level, complexity, responsibility, location, and job duties/requirements of the specific position. This role is eligible for base, bonus, equity, 401(k) match, and heavily subsidized benefits and perks.

Equal Employment Opportunity

We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply.

Agency Disclaimer

DriveWealth does not accept agency resumes. Do not forward resumes to our jobs alias, employees, or any other organization location. DriveWealth is not responsible for any fees related to unsolicited resumes.