[Hiring] Relationship Management Manager @Experian

Role Description

The Relationship Management Manager, Employer Services builds and maintains positive relationships with clients, driving business growth, and leading a team of Relationship Managers. Your role will involve strategic planning, customer service, and sales management to enhance profitability and customer satisfaction.

• Manage revenue performance across assigned accounts, including forecasting, renewals, retention trends, and growth opportunities, while driving high renewal rates and protecting strategic client revenue.
• Leverage VOC, client feedback, and service metrics to improve customer satisfaction, resolve issues, and identify service, product, and innovation opportunities.
• Establish and drive accountability for team KPIs, objectives, and performance outcomes.
• Lead, coach, and develop Relationship Managers through performance management, mentoring, and capability building.
• Use business, operational and analytical skills to assess portfolio health, mitigate risk, connect client needs to solution adoption, and support long-term growth.
• Present business reviews, revenue performance, VOC insights, and strategic recommendations to clients and senior leaders.
• Maintain awareness of market conditions, trends, and industry developments to guide strategy.

You will report to the Sr. Director Relationship Management.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of experience in sales/account management leadership, with experience leading client-facing teams, managing revenue retention and growth, and delivering high renewal rates and customer satisfaction.
• Financial knowledge, including experience managing revenue performance, renewal health, and retention outcomes.
• Experience using VOC insights to identify innovation opportunities and improve client experience.
• Knowledge of Employer Services, including Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, and ACA.
• Proficiency with CRM platforms, reporting tools, and sales/account management systems.
• Customer-focused with experience building trusted relationships with clients and internal partners.

Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote environment.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
• Experian's culture and people are important differentiators, focusing on DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering.
• Our compensation reflects the cost of labor across several U.S. geographic markets.
• Eligible for a variable pay opportunity.