[Hiring] Regional Manager, Partner Success @Curriculum Associates

Role Description

The Regional Manager is a leader on the service team and is responsible for managing a dedicated team of partner success managers, who oversee our implementations, which include the setup and support of Curriculum Associates’ products. This also includes driving the annual license renewal and upsell process as well as territory growth through high-quality service and attention to educator needs. This role will report into the Associate Vice President, Partner Success for the territory.

The impact you'll have:

• Ensure implementations in your territory receive the best in-class educator support experience, through Implementation Planning, ongoing support including data reviews and timely responsiveness to identified needs.
• Build strong relationships through identification and cultivation of “champions” and “partners” in key districts in your territory to strengthen program implementation.
• Work with staff to review assigned accounts on a regular basis to understand usage and performance trends, and ensure the best actions are being taken to support our districts.
• Mentor staff on how to ensure successful implementations and ensure educator concerns are resolved in a timely manner, with follow-up when appropriate.
• Partner with Sales and Professional Development Leaders to ensure strong collaboration across the Implementation Service Teams in your territory.
• Ensure Partner Success Managers are successfully leading and collaborating with their Implementation Service Teams.
• Drive forward initiatives needed to ensure strong implementations by collaborating with key staff across Curriculum Associates.
• Plan and execute systems and strategies to ensure the team is continuously able to best monitor and support implementations.
• Ensure your team is working well with new, prospective, and existing accounts to obtain the necessary information to ensure the proper setup of accounts.
• Work across teams to support projects that will improve the Partner Success Manager role and/or our implementations.
• Implement renewal strategy to drive revenue through current account retention and targeting upsell and cross-sell opportunities for existing districts.
• Drive the successful use of Ready within blended implementations.

Qualifications

• Bachelor’s degree (Education or Marketing/Business preferred).
• 8 years or more experience in customer service, sales, or teaching (or a combination).
• A combination of education and experience that proves competency in the requirements of the role.
• Experience managing direct and indirect reports in a project management or educational environment.

Requirements

• Experience managing direct reports in a project management or educational environment.
• Strong customer, communication (verbal & written) skills; excellent phone skills; ability to maintain accuracy and attention to detail in a fast-paced environment.
• Strong organizational and time-management skills, along with the ability to multi-task.
• Demonstrated integrity, ethical standards, and a professional demeanor.
• A team player who works productively and cooperatively with a wide range of people and disciplines.
• A self-starter, disciplined, and professional.
• Ability to work independently with some direction.
• Problem solving and analytical capability.
• Proficient in the use of a computer, including the following applications: Word, Excel, PowerPoint, Outlook, CRM tools, and search engines.

Benefits

• Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance.
• Employees can enroll in our company’s 401k plan and receive an employer match.
• Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's.
• A number of additional perks and benefits.