[Hiring] Ramp Manager @Interopay

Role Description

Interopay is hiring for an additional member of our Ramp Team. We are seeking an experienced and highly motivated Ramp Manager to join our well-established Accounts Payable automation payment company. The Ramp Manager will be responsible for onboarding and managing a portfolio of SME-level customers, driving customer satisfaction, and ensuring customer success through the effective use of our products and services.

• Guide new customers through the onboarding process and help them understand and adopt AP Automation
• Serve as the primary point of contact for a portfolio of enterprise-level customers, building strong relationships and ensuring customer success
• Develop and manage relationships within Fortune-50 partner to maximize joint opportunities
• Drive spend Ramp of new customers to ensure maximum customer ROI and stickiness
• Collaborate with cross-functional teams, including sales, product, and support, to deliver a seamless customer experience
• Proactively identify and address customer needs, and develop strategies to drive customer satisfaction and retention
• Conduct regular business reviews with customers to understand their goals and needs, and identify opportunities for upselling or cross-selling
• Monitor customer usage and metrics, and provide guidance and recommendations for optimizing product usage
• Work closely with internal teams to identify and resolve customer issues or concerns, and ensure timely resolution of support tickets
• Continuously monitor industry trends and customer feedback to identify opportunities for improving our products and services

KPI's

• Manage a rolling pipeline of 50 customers to ensure their successful onboarding and 1st year renewal
• Ramp $15m in annualized payments over our software Monthly

Qualifications

• Bachelor's degree
• 5+ years of experience in customer success, account management, or a related field, preferably in a SaaS environment
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Demonstrated ability to manage complex customer relationships and drive customer success
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively
• Knowledge of SaaS business models and industry trends
• Experience with CRM software, such as Salesforce or Pipedrive, and customer support tools such as Zendesk or Freshdesk

Benefits

• Competitive salary package
• Uncapped commission with accelerator
• Full medical, dental, vision benefits
• 6% 401k match