[Hiring] Principal Client Partner - Retail, CPG, Travel & Transportation @Thoughtworks

Role Description

Client Partners are the trusted advisors to Thoughtworks’ clients, guiding their business transformation through a technology-centric approach. Acting as a bridge between delivery teams, business stakeholders, and technology leaders, they align customer strategies with our offerings to drive mutual growth and reinforce Thoughtworks’ industry leadership.

To support some of our fastest-growing accounts, we are expanding our Go-To-Market team in the Retail/Travel sector. In this role, you will oversee a strategic portfolio in Retail/Travel, guiding local business developers to expand our footprint and network. Additionally, you will directly manage major accounts across the entire lifecycle, from lead generation, proposal, and contract negotiation to delivery governance, relationship management, and long-term account growth.

• Achieve established revenue targets, forecast and manage sales, revenue and margins at existing customers.
• Establish, grow and nurture long-term, value-based relationships with a growing number of senior client stakeholders, focusing on 1-3 accounts at a time.
• Partner closely with technical leaders to support the delivery team, ensuring they have what they need to be successful.
• Engage in consultative business development, growing relationships both vertically and horizontally.
• Approach client executives as true business partners, expanding the company’s breadth and depth to its full potential.
• Take a consultative approach to working with our clients’ C-level executives and other stakeholders to achieve their business goals, redefine their industries, drive complex negotiations and resolve conflicts.
• Help develop a range of IP and best practices around client and portfolio development to build the client base into a significant strategic asset.
• Identify opportunities to improve the partnership and increase revenue throughout the duration of the partnership by understanding a client’s strategy inside out.
• Maintain a watchful eye on how Thoughtworks executes engagements and take a proactive approach to mitigating potential risks before they arise.
• Stay current with Thoughtworks’ business strategy and IT goals.

Qualifications

• Experience in executive revenue-generating roles with comprehensive business acumen.
• Understanding of agile custom software delivery and ability to motivate tech teams.
• Bonus points for being well versed in agile delivery best practices.

Requirements

• A forward-thinking mindset that infuses thought leadership and innovation into client partnerships.
• A natural consultant, solutions-oriented and able to influence decisions with relevant industry trends and client stories.
• Ability to balance strategy and execution while crafting visions and driving change.
• Comfortable interfacing with C-suite executives on strategy and delivering expected outcomes.
• Ability to translate abstract, technical or strategic concepts into actionable ideas.
• Thrives in a collaborative, flat environment valuing transparency, openness, feedback, and change.
• Sees negotiation as an opportunity to establish credibility and a positive rapport with clients.

Benefits

• Interactive tools and numerous development programs to support career growth.
• Empowerment in career journeys with a focus on helping each other be our best.

Company Description

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator.

Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.