[Hiring] Premier Account Manager @Empower Pharmacy

Role Description

Empower Pharmacy’s Premier Account Manager drives measurable revenue retention and expansion across the company’s most strategic provider relationships by owning end-to-end accountability for a defined portfolio of Premier Accounts. Operating in a hyper-growth, highly regulated 503A/503B environment, this role blends clinical fluency, commercial rigor, and disciplined execution to strengthen long-term partnerships and unlock compounding demand. The role leverages AI as a force multiplier to accelerate insight generation, improve decision quality, and scale personalized engagement across accounts. With full ownership of relationship strategy, performance management, and risk mitigation, the Premier Account Manager sets the standard for account excellence.

Responsibilities

• Client Strategy
  • Develop and execute strategic account plans to drive growth and revenue within the portfolio.
  • Utilize AI-driven insights to identify new opportunities and tailor solutions based on client needs.
  • Consistently achieve and exceed growth targets through a deep understanding of market dynamics.
• Relationship Management
  • Cultivate strong, long-lasting relationships with key stakeholders across client organizations.
  • Leverage AI tools to provide personalized interactions, ensuring high client satisfaction and engagement.
• Market Analysis
  • Conduct comprehensive market analysis using advanced AI analytics.
  • Identify emerging trends and competitive threats, providing strategic recommendations.
• Operational Excellence
  • Implement and refine account management processes to enhance efficiency and effectiveness.
  • Use AI to streamline operations, reduce manual tasks, and ensure quality control.
  • Harness AI-powered data analytics to inform decision-making and strategic planning.
  • Ensure all client interactions and processes comply with industry regulations and company policies.
• Team Leadership
  • Lead and mentor a high-performing account management team.
  • Drive cross-functional collaboration to align product development, marketing, and sales efforts.
  • Oversee team performance metrics and implement AI-enhanced feedback systems.

Qualifications

• Advanced account management expertise integrating AI-driven analytics, CRM systems, and data visualization tools.
• Strong clinical and commercial acumen with the ability to synthesize therapeutic knowledge.
• Exceptional communication and relationship-building skills.
• High learning agility with the ability to adapt quickly in regulated environments.

Requirements

• 4–6 years of experience in pharmaceutical sales, specialty pharmacy account management, or a comparable customer-facing healthcare role.
• Proven track record of driving revenue retention, expansion, and relationship recovery.
• Demonstrated clinical fluency enabling independent engagement with healthcare professionals.
• Experience conducting Executive Business Reviews and managing performance metrics.
• Proficiency with Salesforce or equivalent CRM platforms.
• Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Marketing, or a related field preferred.

Key Competencies

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values

• People: Empowering people defines who we are.
• Quality: Excellence in every product, every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• 401(k) matching.
• Wellness perks.
• IV therapy and compounded medications.

Physical Requirements

• Required to talk and hear.
• Often required to remain in a stationary position for a significant amount of the workday.
• Frequently use hands and fingers to handle or feel in order to access, input, and retrieve information.
• Regularly required to move about the office and around the corporate campus.
• Regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.