[Hiring] Practice Success Manager @Guidehealth

Role Description

The Practice Success Manager serves as the primary practice-facing relationship owner for an assigned portfolio and market of individual physician practices. They are responsible for both identifying and securing new practice engagements and sustaining performance and satisfaction for practices already receiving Guidehealth’s services. This role represents Guidehealth's operational and clinical infrastructure directly to physicians and practice staff through an ongoing working relationship.

The Practice Success Manager owns the full arc of the individual practice relationship:

• Introducing Guidehealth's services and securing buy-in from practice leadership.
• Transitioning engaged practices into implementation.
• Maintaining ongoing engagement through monthly performance reviews and coaching.
• Serving as the practice-facing liaison to Guidehealth's clinical pillars (CDI, CM, Quality).
• Representing practice needs internally and partnering directly with practices to resolve service delivery barriers.

Qualifications

• Ability to travel locally up to 50%.
• Minimum 3 years of experience in a practice-facing, account management, or business development role within healthcare, value-based care, or a related field.
• Experience working within an ACO, MSSP, or value-based care model (delegated services, managed care, or population health environments).
• Demonstrated ability to build trust-based relationships and secure buy-in from physicians and practice leadership.
• Proven ability to facilitate productive, sometimes difficult, performance conversations with practice leadership.
• Strong understanding of individual primary care physician practice workflows, day-to-day operations, and front-office/clinical environments.
• Ability to manage multiple practice relationships simultaneously with high attention to follow-through.
• Strong written and verbal communication skills, with the ability to translate performance data into a clear narrative for practice audiences.
• Strong time and task management skills, including the judgment to calibrate engagement intensity and format across a portfolio of practices with differing needs.
• Ability to work independently with strong ownership and accountability for practice-level outcomes.
• Based in or willing to relocate to the Atlanta, GA area, with ability to travel up to 50% of the time within Georgia for in-person practice engagement.

Requirements

• 4–5 years of experience, or experience specifically in practice acquisition, physician outreach, or provider network development.
• Clinical background (e.g., Medical Assistant, Care Manager, RN, LPN) or other relevant clinical experience.
• Experience in a manager or operations role within a primary care practice.
• Health coach certification or motivational interviewing skills.
• Experience with CRM platforms (HubSpot preferred).
• Familiarity with quality metrics, HCC coding, or care management integration.
• Existing familiarity with the Atlanta-area independent physician practice landscape.

Benefits

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.