[Hiring] Practice Success Manager @Moxie

Role Description

We're looking for a Practice Success Manager (PSM) to be the trusted, strategic partner to a portfolio of independent aesthetic practices—the linchpin between what Moxie builds and how practices actually put it to work.

• Client-facing role advising practices on grand openings, product selection, cross-selling, and P&L optimization.
• Advocate for practices, partnering with teams from Engineering to Marketing to deliver value.
• Focus on strategic partnership, driving product adoption, and identifying complex issues.
• Coach practices on business strategy, proactively identifying opportunities and risks.
• Help practices maximize the value of Moxie by resolving higher-impact challenges.
• Join a skilled team, go through robust onboarding, and manage your own book of business.
• Help practices apply existing tools and templates effectively.
• Strong fit if you love the aesthetics industry and understand what it takes to run a successful practice.

Objectives for the Role

• Own the relationship with each of your ~50 practices from launch through growth and management.
• Enable the successful launch and opening of new practices each month.
• Build and manage a customized journey for every practice in your book of business.
• Advise practices through key operational decisions: staff hiring, device purchases, and pharmaceutical account management.
• Provide sales training on AOV, price shopping, and consultations to drive consistent month-over-month revenue growth.
• Help drive customer growth for practices through paid marketing, membership programs, or strategic promotions.
• Be the trusted, main point of contact and strategic advisor for each nurse-entrepreneur.
• Run Monthly Business Reviews to help practices understand their business performance and opportunities.
• Drive consistent growth toward each practice's projected annualized revenue goals.
• Optimize pricing and expenses across your book to maintain healthy profit margins.

Qualifications

• Several years of real, first-hand experience in the aesthetics, beauty, or wellness industry.
• Experience building, managing, or optimizing MedSpa businesses as an owner, operator, franchisee, District/Area Manager, Operations Director, or similar.
• An ownership mindset: action-oriented, no task too small, and committed to making things right.
• Strong service and coaching skills—empathetic, positive, and able to communicate effectively.
• Solid business acumen and a grasp of how to run an aesthetics business well.

Benefits

• Empower small business owners to own and grow their businesses.
• Manage a sizable book of business and see your practices genuinely thrive.
• Remote work environment with the ability to work from anywhere.
• Competitive salary and stock, plus generous health, dental, and vision coverage.
• Inclusive workplace where everyone feels valued and trusted.