[Hiring] Practice Growth Specialist @Fullscript

Role Description

Own practitioner relationships across a defined book of business, guiding onboarding, adoption, and ongoing growth by helping practices effectively implement and optimize Fullscript within their workflows.

• Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages.
• Conduct calls, meetings, and training sessions to support practitioner understanding and use of the platform.
• Guide practitioners through acquisition, adoption, and optimization stages by aligning Fullscript capabilities to their workflows and goals.
• Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement.
• Support practitioners in progressing from initial use to consistent and effective execution.
• Communicate regularly via email, phone, and virtual meetings to maintain engagement and momentum.
• Document all practitioner interactions, activities, and follow-ups in CRM systems.
• Identify risks to adoption or engagement and take action to address them or escalate when needed.
• Gather and relay practitioner feedback, insights, and product-related observations to internal teams.
• Develop a strong working knowledge of Fullscript’s product offerings, including supplements, diagnostics, wholesale, and integrations.
• Build and maintain trusted relationships with practitioners to support long-term engagement and retention.
• Occasional travel for team meetings or company events.

Qualifications

• 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing role.
• Strong communication, relationship management, and problem-solving skills.
• Experience conducting customer calls, trainings, or presentations.
• Ability to manage a book of business and prioritize work across multiple accounts.
• Experience using CRM systems such as Salesforce or similar tools.
• Ability to learn and apply product knowledge across multiple offerings.

Requirements

• Bonus if you have experience in healthcare, wellness, or digital health environments.
• Familiarity with practitioner workflows or clinical operations.
• Experience supporting adoption or behavior change within customer accounts.

Benefits

• Salary range: $65,000 to $75,000 CAD with room to make up to $4k in bonuses quarterly.
• Remote-first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role.
• Flexible PTO and competitive pay, because work-life balance matters.
• RRSP/401k match and stock options to invest in your future.
• Premium benefits package with customizable coverage, paramedical services, and an HSA.
• Fullscript discounts to save on high-quality wellness products.
• Continuous learning opportunities to grow your skills and career.