[Hiring] Post-Sales Enablement Manager @Algolia

Role Description

Algolia is looking for a Post-Sales Enablement Manager to strengthen how our Renewals, Customer Success, Solutions and Professional Services, and Support teams serve customers. You will build the product knowledge, technical confidence, and customer-facing skills these teams need across the customer lifecycle. Heavy post-sales hiring is planned for next year, so onboarding is the first priority.

A central part of this role is translating product change into field readiness:

• Helping teams understand how new capabilities work, where they create value, and how to apply that knowledge in customer conversations.
• Helping teams make effective use of the tools and resources already available to them through practical guidance, coaching, and reinforcement.

Responsibilities

• Build enablement across post-sales.
• Develop onboarding and ongoing programs for Renewals, CSMs, Solutions and Professional Services, and Support. Establish shared knowledge where it helps, while tailoring learning to each team’s responsibilities.
• Own the roadmap as a strategic advisor.
• Take in competing requests from post-sales leaders, prioritize them, and present an FY28 enablement roadmap rather than taking orders. Recognize when a need calls for a process fix, such as a RevOps change, instead of training.
• Turn product launches into readiness.
• Partner with Product and technical experts to understand new capabilities, use cases, implementation considerations, and limitations.
• Create learning experiences, demonstrations, and resources that help teams apply that knowledge with customers.
• Connect product capabilities to customer value.
• Work with Product Marketing to equip teams to explain outcomes and differentiation to both business and technical audiences.
• Develop customer-facing skills.
• Build programs that improve discovery, success planning, adoption conversations, value reviews, renewal preparation, risk conversations, and issue resolution, as relevant to each team.
• Help teams use their tools well.
• Partner with post-sales leaders and Operations to identify where teams need better guidance, skills, or habits to use existing systems effectively.
• Build practical resources, coaching, and reinforcement that make effective practices part of daily work.
• Coach and reinforce.
• Use customer conversations, team feedback, and performance signals to identify skill gaps.
• Equip managers with ways to coach and reinforce new behaviors after formal training ends.
• Measure effectiveness.
• Define clear learning and behavior goals, assess proficiency and adoption in the field, and use relevant customer and business signals to improve programs over time.
• Apply AI thoughtfully.
• Use generative AI tools to improve the speed and quality of research, content creation, and knowledge access while checking accuracy and handling customer information responsibly.

Qualifications

• 3-5 years of experience in post-sales or enablement, including at least 1-2 years of demonstrated success building enablement programs for customer-facing teams in a B2B SaaS or similarly complex technology business.
• A strong understanding of the post-sales lifecycle and experience supporting multiple functions, such as Customer Success, Renewals, Professional Services, Solutions, or Support.
• A track record of helping teams apply new product knowledge and customer-facing skills in their day-to-day work, with evidence that your programs changed behavior or improved performance.
• The technical fluency to learn an API-based product, collaborate credibly with technical experts, and explain how a capability works to both technical and nontechnical audiences.
• Experience enabling teams to use Gainsight (required), including CTAs, Cockpit, Success Plans, health scores, and playbooks. Salesforce, Gong, and Seismic are nice to have.
• Strong instructional design, facilitation, writing, and program management skills. You can turn complex information into clear, useful learning for busy teams.
• Practical experience using generative AI tools, such as ChatGPT or Claude, to improve the quality or scale of your work.
• The judgment to prioritize the most valuable learning needs and the ability to build trust across Product, Product Marketing, post-sales leadership, and Operations.
• Experience with search, product discovery, ecommerce, developer tools, or enterprise implementations would be especially useful.

Requirements

• Experience in post-sales or enablement.
• Understanding of the post-sales lifecycle.
• Ability to apply new product knowledge.
• Technical fluency with API-based products.
• Experience with Gainsight and other tools.
• Strong instructional design and program management skills.
• Experience with generative AI tools.
• Judgment to prioritize learning needs.

Benefits

• Base Salary Pay Range: $106,000 - $128,571 USD.
• Flexible workplace strategy allowing remote or hybrid work.