[Hiring] Pharmacy Account Manager @CVS Health

Role Description

As an Account Manager, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving customer success. This role requires excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer service.

• Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters.
• Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service.
• Gathering and Processing Requirements: Analyze complex client needs and assist in developing practical and efficient solutions. Ensure accuracy and reliability in data analysis and case resolution.
• Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution.
• Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed promptly. Maintain consistent communication with internal teams to resolve issues. Be a customer advocate and use internal resources to continuously improve the customer experience.
• Project Management: Maintain reporting and tracking of client issues.
• Reporting: Provide regular updates and reports on account status, client feedback, and areas for improvement.
• Problem-Solving: Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience.
• Training and Development: Stay updated with the latest industry trends, participating in training sessions to improve competencies, and share valuable insights with colleagues, fostering a culture of growth and collaboration.

This is a work from home role. Candidates can live anywhere in the U.S.

Qualifications

• 3+ years of experience in a client/customer service-based environment or in a previous Account Manager role
• 1+ years of experience with Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications
• Ability to travel up to 25%

Preferred Qualifications

• Knowledge of Prescription Benefit Management (PBM) industry helpful but not required
• Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (i.e., Salesforce, Peoplesafe, AS400 system knowledge, etc.)

Education

• High School Diploma or GED required
• Bachelor’s Degree preferred

Anticipated Weekly Hours

• 40

Time Type

• Full time

Pay Range

The typical pay range for this role is: $43,888.00 - $76,500.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Additional details about available benefits are provided during the application process.

Application Window

We anticipate the application window for this opening will close on: 05/29/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.