[Hiring] Partner Success Manager @360 Legal

Role Description

The Partner Success Manager is responsible for successfully launching, managing, and growing strategic partnerships across Beacon Nonprofit, SnapMailbox, and 360 Legal Forms.

• Owns the partner relationship through onboarding, implementation, activation, and go-live.
• Works closely with Product, Engineering, Operations, Marketing, Sales, and other internal teams to ensure partners are successfully launched and positioned for long-term success.
• Manages ongoing partner performance and relationships.
• Identifies opportunities to increase adoption and revenue.
• Works to expand partnerships across applicable products and brands.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Business Administration, or a related field preferred.
• Two or more years of experience in partnerships, account management, customer success, partner success, implementation, or a related B2B role.
• Experience managing business relationships through implementation, launch, and ongoing account management.
• Strong project management skills with the ability to coordinate multiple stakeholders, priorities, and timelines.
• Strong relationship management, communication, organization, and problem-solving skills.
• Experience identifying account growth, adoption, expansion, or cross-sell opportunities.
• Ability to analyze partner performance and translate data into clear actions and recommendations.
• Experience working cross-functionally with Product, Engineering, Operations, Sales, Marketing, or similar teams.
• Experience with B2B SaaS, technology, legal, financial, compliance, nonprofit, or professional services solutions preferred.
• Proficiency with CRM and account management platforms such as HubSpot or similar tools.
• Self-motivated and comfortable working independently in a results-driven remote environment.

Requirements

• Take ownership of newly signed partnerships following the sales handoff and lead partners through onboarding, implementation, activation, and go-live.
• Develop and manage partner launch plans, timelines, milestones, dependencies, and deliverables.
• Coordinate with Product, Engineering, Operations, Marketing, Sales, and other internal teams to support successful partner launches.
• Serve as the primary point of contact for assigned partners and maintain strong, productive relationships.
• Monitor partner performance, engagement, utilization, customer acquisition, and revenue.
• Conduct regular partner check-ins and business reviews with partners to discuss performance, opportunities, challenges, and next steps.
• Identify and pursue opportunities to increase partner adoption, revenue, and penetration across Beacon Nonprofit, SnapMailbox, and 360 Legal Forms.
• Proactively identify implementation or account risks and coordinate internal resources to resolve issues.
• Gather partner feedback and share product needs, operational insights, and growth opportunities with internal teams.
• Maintain accurate partner activity, implementation status, performance, opportunities, and next steps in HubSpot CRM.
• Help develop scalable processes for partner onboarding, activation, account management, and growth.

Benefits

• Base Salary: Approximately $100,000 DOQ

Company Description

360 Legal is a leading provider of online legal and business solutions, offering a suite of innovative, easy-to-use platforms designed to empower individuals, entrepreneurs, nonprofits, and businesses at every stage.

• As the parent company of a growing family of brands, 360 Legal delivers accessible and affordable services across a wide range of needs – from business formation and trademark registration to estate planning, legal documents, mail management, and nonprofit compliance.
• Beacon Nonprofit empowers mission-driven founders as they navigate the nonprofit journey, from formation through compliance and growth.
• SnapMailbox provides virtual mailbox and mail management solutions for entrepreneurs, remote businesses, global remote workers, and distributed teams who need secure, flexible mail handling.
• 360 Legal Forms provides individuals, families, and businesses with access to a comprehensive library of attorney-vetted legal documents.