[Hiring] Partner Success Manager @PLACE Corporate Careers

Role Description

We are looking for a Partner Success Manager who can turn great partnerships into highly engaged, successful, and growing partnerships. The Partner Success Manager owns the partner experience from onboarding and launch through ongoing adoption, engagement, retention, and growth. You will build trusted relationships with our partners, understand their business goals, and help them get measurable value from Connect. This is not a passive account-management role. You will be a champion and advocate for Connect, proactively creating excitement and momentum around the platform. You will help partners understand the value of Connect, get their teams engaged, identify opportunities to increase adoption, and continually find new ways to integrate Connect into their business and customer experience. You will work at the intersection of relationship management, technology, data, enablement, and growth. You’ll partner closely with Marketing, Product, Operations, Support, and other internal teams to remove obstacles, improve the partner experience, and turn partner feedback into action. The ideal person is naturally curious, highly organized, commercially minded, comfortable with technology, and genuinely enjoys helping customers and partners succeed.

What You’ll Own

• Partner Onboarding & Launch:
  • Own the onboarding experience for new partners and guide them through a successful Connect launch.
  • Work with partners and internal teams to configure accounts, workflows, integrations, and other requirements.
  • Establish clear launch plans, milestones, and next steps to ensure partners are set up for long-term success.
  • Conduct product demonstrations, training sessions, and team enablement as needed.
• Partner Engagement & Adoption:
  • Serve as the primary point of contact for assigned partners and build strong, trusted relationships across key stakeholders.
  • Develop a deep understanding of each partner’s business, goals, customers, and opportunities.
  • Drive ongoing adoption and engagement with Connect by helping partners understand and utilize the platform’s products, features, and capabilities.
  • Keep Connect top of mind with partners through proactive communication, education, training, and creative engagement strategies.
  • Identify barriers to adoption and develop practical solutions to increase partner participation and customer utilization.
• Partner Performance & Growth:
  • Monitor partner activity, usage, and performance to identify trends, opportunities, and potential issues.
  • Conduct regular partner meetings and business reviews focused on performance, goals, progress, and opportunities.
  • Provide partners with meaningful reporting and insights that demonstrate the value of Connect.
  • Identify opportunities to deepen partner engagement and introduce additional Connect products and services.
  • Partner with Sales and internal stakeholders on expansion opportunities when appropriate.
  • Help develop strategies that increase partner retention, engagement, customer utilization, and overall value.
• Partner Enablement & Marketing:
  • Work closely with Marketing to create partner-facing resources, presentations, training materials, emails, campaigns, and other enablement tools.
  • Help develop messaging and campaigns that increase awareness, engagement, and adoption of Connect.
  • Create and deliver compelling presentations and training that help partner teams understand both the “why” and the “how” of Connect.
  • Identify what partners need to effectively promote and incorporate Connect into their customer experience.
• Cross-Functional Partnership:
  • Collaborate closely with Product, Marketing, Operations, Support, and other internal teams to advocate for partner needs and resolve issues.
  • Proactively coordinate internal resources to address partner questions, challenges, and opportunities.
  • Bring partner feedback, insights, and trends back to internal teams to help improve the Connect platform and overall partner experience.
  • Contribute to cross-functional initiatives focused on improving onboarding, adoption, retention, partner satisfaction, and growth.
• CRM, Data & Operations:
  • Become highly knowledgeable in HubSpot and use it to manage partner activity, communications, reporting, workflows, and campaigns.
  • Maintain accurate partner information, activity, notes, and next steps within HubSpot.
  • Use data and reporting to make informed recommendations and prioritize partner opportunities.
  • Establish consistent processes that create a scalable and exceptional partner experience.

How Success Will Be Measured

Success in this role means our partners don't just use Connect—they understand its value, actively engage with it, and see it as an important part of the experience they provide to their customers.

• Successful and timely partner onboarding and launches
• Partner adoption and engagement
• Customer utilization of Connect services
• Partner retention and satisfaction
• Growth within existing partner accounts
• Expansion of Connect products and services
• Partner participation in training and enablement initiatives
• Quality and consistency of partner communication and account management
• Effective use of data and insights to drive partner outcomes

What We’re Looking For

• A natural relationship builder who enjoys becoming a trusted partner to customers and stakeholders.
• A strong communicator who is comfortable leading meetings, presentations, training sessions, and product demonstrations.
• Highly organized and able to manage multiple partners, projects, deadlines, and priorities without losing attention to detail.
• Proactive and resourceful—you see a problem or opportunity and take ownership rather than waiting to be asked.
• Comfortable learning and working with software platforms, integrations, workflows, and technology.
• Data-minded and able to use reporting and performance metrics to identify opportunities and make recommendations.
• A strong writer who can create clear, compelling, partner-facing communications.
• Comfortable working cross-functionally with Marketing, Product, Operations, Support, Sales, and other teams.
• Commercially minded and able to recognize opportunities to increase partner engagement and grow the relationship.
• Curious, adaptable, and excited to learn a new platform, industry, and set of products.
• Someone who genuinely enjoys helping customers and partners succeed.

Benefits

• Base Salary: $90,000–$125,000, based on experience and qualifications.
• Fully remote work environment
• Health, dental, and vision insurance
• 401(k) with company match
• Wellness incentives
• Generous paid time off
• Stock Options

How We Work

Our values guide how we build, sell, and serve:

• Take Ownership.
• Embrace Transparency.
• Have Mettle.
• Remain Agile.
• Be Engaged.

If you are excited to build new partnerships, create measurable growth, and help make the moving experience easier for consumers, we would like to meet you.