[Hiring] Partner Success Manager @CNX

Role Description

Join our award-winning “One Concentrix” team as a Senior Partner Success Manager (Remote)! The Senior Partner Success Manager is responsible for managing a portfolio of active partner-delivered customer engagements and ensuring successful outcomes from onboarding through completion and adoption.

• Serve as the primary owner of delivery success across a book of business.
• Partner closely with alliance partners, customer stakeholders, sales teams, delivery organizations, and cross-functional leaders.
• Manage multiple engagements, proactively identify risks, remove delivery obstacles, improve customer adoption, and establish scalable success frameworks.

Qualifications

• Italian Language
• Bachelor's degree or equivalent combination of education and experience.
• 4+ years of experience in Partner Success, Customer Success, Delivery Management, Technical Account Management, Consulting, Professional Services, Account Management, or related fields.
• Experience managing a high-volume portfolio of 10-30 concurrent customer engagements, projects, implementations, or accounts.
• Demonstrated success managing customer adoption, retention, utilization, consumption, expansion, or business outcome metrics.
• Proven ability to manage account escalations and successfully recover at-risk engagements.
• Strong understanding of customer success principles within usage-based, subscription-based, SaaS, AI, cloud, or technology-driven businesses.
• Experience developing operational processes, frameworks, playbooks, review formats, checklists, or success methodologies that scale across teams.
• Excellent problem-solving skills with the ability to diagnose delivery risks and identify root causes.
• Strong stakeholder management skills with the ability to influence without direct authority.
• Experience navigating complex matrix organizations involving customers, partners, sales, product, customer success, and delivery teams.
• Outstanding verbal and written communication skills with experience presenting to executive, technical, and operational audiences.
• Ability to assess delivery plans, scope, milestones, resource requirements, and customer readiness to identify potential risks.
• Technical fluency sufficient to engage in delivery reviews, solution discussions, implementation planning, and adoption conversations.
• Active use of AI and large language model technologies as part of daily business operations and decision-making activities.

Requirements

• 5-8+ years supporting consulting firms, systems integrators, alliance partners, or partner-led delivery organizations.
• Experience working with global or regional systems integrators and consulting organizations.
• Background in SaaS, AI, Cloud, Enterprise Software, Professional Services, or Digital Transformation environments.
• Experience conducting red account reviews, escalation management, and customer recovery programs.
• Experience coordinating offshore, contract, or shared-service delivery resources.
• Experience administering co-investment, innovation, partner enablement, market development, or transformation funding programs.
• Experience leading Quarterly Business Reviews (QBRs) with executive stakeholders.
• Industry expertise in Financial Services, Healthcare, Insurance, Retail, Manufacturing, Public Sector, or Technology sectors.
• Familiarity with Salesforce, Microsoft Dynamics, Gainsight, HubSpot, Power BI, or similar customer success and CRM platforms.
• Experience supporting enterprise-level and strategic accounts.

Benefits

• Opportunity to shape the future of AI-powered customer experiences.
• Work alongside global clients and strategic partners.
• Drive measurable business impact and influence strategic partnerships.
• Help organizations unlock the value of emerging AI solutions.