[Hiring] Partner Success Manager @Guild Garage Group

Role Description

The ServiceTitan Partner Success Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan.

The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands. This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills.

Key Responsibilities

• Partner Lifecycle Management
  • Serve as the primary ServiceTitan partner for assigned brands
  • Guide brands from onboarding through operational maturity
  • Build strong relationships with leadership and operational teams
  • Ensure successful adoption of Guild Garage Group standards and best practices
• Onboarding & Implementation
  • Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
  • Translate legacy workflows into scalable ServiceTitan processes and Guild standards
  • Project manage onboarding timelines, deliverables, and go-live execution
  • Travel onsite for 1–2 weeks during go-live to support launch and stabilization
• Training & Coaching
  • Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
  • Provide ongoing coaching to improve adoption, consistency, and operational performance
  • Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement
• Support & Continuous Improvement
  • Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives
  • Identify opportunities to improve workflows, efficiency, and overall platform utilization
  • Support rollout of new tools, processes, and operational initiatives across brands

Qualifications

• Expert-level knowledge of ServiceTitan
• Experience onboarding and supporting multi-location service businesses
• Strong training, facilitation, and coaching skills
• Proven project management and implementation experience
• Ability to manage multiple brands and priorities in a high-volume environment
• Strong communication, organization, and problem-solving skills
• Willingness to travel as needed for onsite onboarding and support

Benefits

• Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• Part of a world-class family of residential services brands
• Focus on growth with opportunities for more responsibilities and senior roles

Company Description

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.