[Hiring] Partner Success Manager @Guild Garage Group - LinkedIn

Role Description

The ServiceTitan Partner Success Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan.

The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands. This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills.

Key Responsibilities

• Partner Lifecycle Management
  • Serve as the primary ServiceTitan partner for assigned brands
  • Guide brands from onboarding through operational maturity
  • Build strong relationships with leadership and operational teams
  • Ensure successful adoption of Guild Garage Group standards and best practices
• Onboarding & Implementation
  • Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
  • Translate legacy workflows into scalable ServiceTitan processes and Guild standards
  • Project manage onboarding timelines, deliverables, and go-live execution
  • Travel onsite for 1–2 weeks during go-live to support launch and stabilization
• Training & Coaching
  • Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
  • Provide ongoing coaching to improve adoption, consistency, and operational performance
  • Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement
• Support & Continuous Improvement
  • Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives
  • Identify opportunities to improve workflows, efficiency, and overall platform utilization
  • Support rollout of new tools, processes, and operational initiatives across brands

Qualifications

• Expert-level knowledge of ServiceTitan
• Experience onboarding and supporting multi-location service businesses
• Strong training, facilitation, and coaching skills
• Proven project management and implementation experience
• Ability to manage multiple brands and priorities in a high-volume environment
• Strong communication, organization, and problem-solving skills
• Willingness to travel as needed for onsite onboarding and support

Benefits

• Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• Part of a world-class family of residential services brands, investing heavily in training and developing our people
• Opportunities to take on more responsibilities and develop into senior roles

Pay Range

$90,000 — $110,000 USD