[Hiring] Partner Success Manager @Equifax

Role Description

We are seeking a dynamic, strategic, and results-driven Partner Success Manager to join our growing team. In this role, you will be responsible for managing and growing a dedicated book of business composed of strategic partners. Operating within both enterprise voluntary benefits or B2B2C frameworks, you will act as a trusted advisor to our partners, ensuring they are fully equipped to drive the sales and adoption of our products to the end consumer.

The ideal candidate will have a deep understanding of channel ecosystems—specifically affiliate, reseller, and referral partnerships—and a proven track record of managing product demos, delivering impactful training, driving pipeline growth, and securing high retention and renewal rates. Experience in the identity theft protection space or with consumer-facing software products is highly desirable.

What You'll Do:

• High-Stakes Commercial & Launch Readiness:
  • Own the operational readiness strategy for incoming major accounts, aligning Marketing, Product, and Sales Operations teams.
  • Align with partner executives to ensure programmatic health, robust joint business plans, coordinated go-to-market and secure long-term commitment.
  • Establish immediate operational ownership over newly signed enterprise partnerships to ensure timely Revenue Starts and ACV attainment.
  • Manage complex commercial conversations with partners as sales motions evolve with our joint go-to-market.
• ACV maximization:
  • Collaboratively manage partner sales pipelines.
  • Work alongside partners to identify new opportunities, develop successful sales strategies, and optimize conversion tactics.
  • Partner closely with Business Development, IDW Product Management and EWS to map out expansion roadmaps.
  • Nurture and grow existing products to different parts of the partner organizations.
• Strategic Governance & Executive Alignment:
  • Define, schedule, and lead recurring Joint Steering Committees and Quarterly Business Reviews (QBRs) with partners and key internal stakeholders.
  • Serve as the contact for Finance to monitor ACV ramp, build forecasts and communicate overall pipeline health.
  • Identify and facilitate multi-tiered relationships between EFX’s executives and the partners’ C-suite.
• Sales Enablement Playbook Development & Evolution:
  • Spearhead the creation, roll-out, and continuous evolution of channel-specific sales playbooks, competitive battlecards, and go-to-market (GTM) toolkits.
  • Ensure partner sales forces are equipped with the exact conversion tactics needed to drive immediate end-consumer adoption and velocity.
  • Collaborate with Marketing and Sales to ensure appropriate sharing of marketing materials, collateral, thought leadership and joint outreach to prospects.

Qualifications

• 5+ years of experience in Partner Success, Account Management, or Channel Sales, preferably within a SaaS or technology environment.
• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent practical experience).
• Prior experience working with B2B2C or Voluntary Benefit business models for enterprise-sized employers is essential.
• Experience in identity theft protection, cybersecurity, privacy, or consumer-facing digital products is a significant plus.
• Deep understanding of and hands-on experience managing affiliate, reseller, and referral partnership frameworks.
• Proven ability to deliver compelling product demos and technical presentations to both executive stakeholders and frontline sales teams.
• Strong understanding of sales cycles, pipeline development, CRM tools (e.g., Salesforce, HubSpot), and forecasting.
• Exceptional communication, negotiation, and relationship-management skills, with a proven ability to secure renewals and handle difficult commercial conversations.

Benefits

• Comprehensive compensation and healthcare packages.
• 401k matching.
• Paid time off.
• Organizational growth potential through our online learning platform with guided career tracks.