[Hiring] Partner Success Manager @Bombora

Role Description

As a Partner Success Manager, you will be on the front lines of client success, managing direct communication with our publisher partners via daily outreach, client meetings, and driving strategic initiatives through in-depth data storytelling. This role focuses on driving growth, retention, and satisfaction for partners while aligning their success with Bombora’s objectives.

• Work directly with publisher partners from a named account list as their main point of contact to grow deeper relationships across various departments—sales, media planning, marketing, content, and research.
• Facilitate rapid deployment and time-to-value with the adoption of Bombora resources for new ‘roadmap’ partners.
• Tell stories with data and innovate publisher capabilities for advertising, content marketing, events, and yield optimization.
• Operate as a primary support resource to partners on the named account list, including onboarding, product training, consultation, and data integration.
• Execute data programs on behalf of partners, including creating audience segments and analyzing topic trends.
• Actively address issues or challenges that may arise between the company and its partners.
• Work closely with the Head of Global Data Partnerships to support revenue achievement objectives.
• Manage and achieve performance metrics (adoption rates, contribution scores, etc.).
• Strategically collaborate with publishers and internal teams to identify and develop new ways of using Bombora data.
• Apply AI platforms to publisher-specific projects, research, analysis, data storytelling, and problem-solving.
• Look beyond individual tasks to identify repeatable workflows and opportunities for AI improvement.
• Experiment thoughtfully with AI to prototype new approaches to publisher use cases and internal workflows.
• Leverage tools such as Slack, LinkedIn, Webinars, and Newsletters to encourage participation and engagement in the Co-op.

Qualifications

• 5+ years in media and advertising, including working at a publishing company.
• 5+ years in client-facing roles in business development, account management, and/or customer success.
• Passion for “storytelling” with data.
• Curious, creative, and a problem-solver.
• Experience in pre/post sale, including planning, activation, and measurement of media campaigns.
• Demonstrated AI fluency and a willingness to experiment with emerging AI capabilities.
• Experience with SaaS or Ad Technology companies is a plus.
• Tools: Looker, PowerPoint, Excel, Sheets, Slides, Google Analytics, Hubspot, Asana, Salesforce, Marketo, Eloqua, Outreach, Adobe Analytics, and working knowledge of DSPs, SSPs, CDPs, and DMPs.

Benefits

• Health / Dental / Vision
• Flexible Spending / Health Spending Accounts
• Flexible Vacation / Paid Holidays / Summer Fridays
• Education / Tuition Assistance / Annual Learning Stipend
• 401K
• Generous Parental Leave (16 weeks primary/12 secondary)
• Commuter Benefits
• On Demand Learning (Udemy)
• Team Lunches / Outings / Events
• Offices (for when you want one)

Compensation Package

The salary range for this position is $115,000 to $125,000 and $10,000 variable. Actual compensation may vary and will be based on a candidate’s qualifications, skills, experience, and location.

Equity

At Bombora, we embrace diversity because it breeds innovation. Bombora is an equal opportunity employer and participates in E-Verify.