[Hiring] Partner Success Manager @Convo Communications

Role Description

Convo Communications is seeking a relationship-driven Partner Success Manager to ensure the long-term success of our enterprise partners throughout the post-sale customer lifecycle.

• Assumes ownership of the customer relationship following contract execution.
• Serves as the primary point of contact for assigned business customers.
• Leads customer onboarding, drives product adoption, and strengthens strategic relationships.
• Helps partners maximize the value of Convo's products and services.
• Works closely with cross-functional teams to deliver an exceptional customer experience.
• Drives customer satisfaction, retention, renewals, and long-term account growth.
• Brings strong communication skills, sound judgment, and a proactive, customer-first approach.

Qualifications

• 3+ years of professional experience in Customer Success, Partner Success, Account Management, Enterprise Account Management, or a related customer-facing role.
• Experience managing B2B customer relationships throughout the post-sale customer lifecycle.
• Demonstrated ability to build trusted customer relationships and support long-term account success.
• Experience conducting customer meetings, presentations, product demonstrations, onboarding sessions, or training workshops.
• Strong verbal, written, interpersonal, presentation, and relationship-building skills.
• Ability to understand customer business objectives and effectively communicate the value of products and services.
• Experience using a CRM platform such as Salesforce, HubSpot, or a similar system.
• Strong organizational skills with the ability to manage multiple customer accounts, priorities, and deadlines.
• Demonstrated ability to work independently, exercise initiative, and maintain accountability for assigned goals.
• Ability to collaborate effectively with cross-functional teams in a remote and fast-moving environment.
• Ability to handle customer, contractual, financial, and organizational information with appropriate confidentiality and professionalism.
• Fluency in American Sign Language, and lived, professional, or community experience within the Deaf and/or hard of hearing community.

Requirements

• Ability to work independently with a high degree of ownership, accountability, and sound judgment.
• Ability to travel periodically for customer meetings, conferences, training, and industry events.
• Have a valid passport for travel.
• Ability to work a flexible schedule when business needs require.
• Represent Convo professionally while promoting our mission of accessible communication and fostering diversity, equity, inclusion, and accessibility in customer interactions.

Preferred Qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent professional experience.
• Experience supporting enterprise or strategic customer accounts.
• Experience within a B2B, SaaS, technology, telecommunications, accessibility, language access, or service-based environment.
• Experience conducting Quarterly Business Reviews (QBRs) or executive business reviews.
• Experience supporting customer retention, renewals, and expansion opportunities.
• Knowledge of accessibility practices and the communication needs of Deaf and hard of hearing individuals and communities.
• Experience working with enterprise customers whose operations depend on interpreting, language access, accessibility, or other high-utilization service models.