[Hiring] Partner Success Manager @Brook Inc

Role Description

The Partner Success Manager owns a book of Brook’s healthcare partnerships — health systems, provider groups, and health plans — and is accountable for their satisfaction, retention, and growth. The PSM is the day-to-day owner of each relationship and the bridge between partner needs and Brook’s clinical, operational, and product teams.

• Keeps partners performing and confident in Brook’s Remote Care services.
• Runs business reviews, drives adoption and measurable outcomes, surfaces expansion opportunities, and resolves issues before they escalate.
• Suited for a relationship-driven account manager who is organized, data-comfortable, and energized by partner outcomes.
• Senior Partner Success Manager and VP of Partner Success step in for enterprise-level negotiations and strategic decisions.

Qualifications

• 3–5 years in partner success, customer success, or account management, ideally with healthcare partners.
• Track record of driving retention, adoption, and satisfaction across a book of accounts.
• Comfortable leading business reviews and day-to-day partner conversations with clinical and operational stakeholders.
• Strong organization and analytical comfort — interprets performance data and turns it into action.
• Excellent written and verbal communication.
• Bachelor’s degree or equivalent experience.
• Comfortable using AI tools to work efficiently, with the judgment to verify output.

Requirements

• Owns the day-to-day relationship for a book of partner accounts, building trust across clinical, operational, and executive contacts.
• Serves as the first point of contact and the escalation path for partner questions and issues.
• Develops and maintains an account plan for each partner, aligning Brook’s capabilities to their goals.
• Drives adoption and utilization of Brook’s Remote Care services toward measurable clinical and financial outcomes.
• Leads regular business reviews that land on clear outcomes and next steps.
• Identifies and qualifies expansion opportunities, and partners with the Partner Success team on renewals and enterprise-level conversations.
• Tracks partner satisfaction and retention risk and builds mitigation plans for at-risk accounts.
• Translates partner performance data into clear, useful updates for partner stakeholders.
• Ensures partner feedback reaches Product, Clinical Operations, and leadership.
• Coordinates across Partner Operations, Product, and Data to deliver on partner commitments.

Benefits

• Comprehensive benefits package supporting medical, financial, and mental-health wellbeing of employees and their families.
• Medical, dental, and vision — Brook pays 100% of premiums for you and your children and 50% for a spouse or domestic partner, plus a Brook-funded HSA contribution (prorated by hire date) and a medical concierge.
• Mental health at no cost through Spring Health, plus flexible PTO, dedicated sick time, and a generous holiday schedule.
• Employer-paid life, AD&D, and short- and long-term disability; 401(k) with company match; and an emergency-savings match.
• Employee referral bonus.

Company Description

Brook is The Remote Care Company. Building on our foundation in remote care, we provide the connected operating system that combines clinical AI, care teams, connected devices, and end-to-end delivery to enable continuous, longitudinal care at scale.

• Supports adults managing chronic conditions such as diabetes, hypertension, and heart failure.
• Helps people reduce their risk of developing type 2 diabetes through Brook+, our CDC-recognized Diabetes Prevention Program.
• Works alongside clinics, hospitals, and health plans to help patients stay connected, engaged, and supported between visits.
• Enables earlier intervention, improves patient experience, reduces administrative burden on care teams, and helps healthcare organizations deliver better outcomes more efficiently.
• Aims to make continuous care the new standard of healthcare.