[Hiring] Partner Success Executive @Knack

Role Description

We are seeking a full-time Partner Success Executive (PSE) to join our growing Partner Success team, reporting directly to our Vice President of Partner Success. This role sits at the intersection of partner success, strategy, engagement, and growth and is ideal for someone who thrives in a cross-functional environment and enjoys building strong relationships with college and university partners.

As a PSE, you will serve as the primary relationship manager for a portfolio of partner institutions, helping partners successfully launch, engage, adopt, and grow their Knack programs. You will:

• Build trusted relationships with campus stakeholders.
• Support retention and expansion efforts.
• Use data to identify opportunities.
• Connect Knack’s work to partner goals and student success priorities.

You’ll work closely with Sales, Marketing, Operations, and Academic Relations to deliver a cohesive partner experience and drive successful outcomes. This is an individual contributor role for someone who is ready to take ownership of partner relationships, contribute to growth, and develop their skills in strategic partnership management.

Qualifications

• 4-6+ years of experience in higher education, sales, account management, customer success, program management, or partnership management. EdTech experience is a plus.
• Passionate about education and student success.
• Excel at building relationships and engaging with a range of campus stakeholders.
• Proactive, organized, and thrive in a fast-paced environment.
• Experience managing relationships, projects, accounts, or programs.
• Enjoy working with data and translating insights into clear recommendations.
• Comfortable identifying opportunities for partner growth and collaborating with internal teams.
• Thrive in collaborative environments.
• Willing to travel as needed to support partner engagement and growth opportunities.
• Value teamwork, mission-driven work, accessibility, and supporting student success.

Requirements

• Manage a strategic portfolio of 10–20 college and university partners.
• Build strong relationships and develop engagement strategies that support partner success.
• Develop and execute partner engagement plans aligned to institutional priorities and Knack’s partnership goals.
• Support successful partner launches, ongoing engagement, program adoption, and stakeholder communication.
• Lead renewal activities and partner retention efforts.
• Identify opportunities for growth, including expansions, upsells, referrals, and additional stakeholder adoption.
• Conduct regular program reviews and strategic conversations.
• Leverage partner data and insights to provide actionable recommendations.
• Collaborate with internal teams to increase program visibility and stakeholder engagement.
• Contribute to internal knowledge-sharing and process improvements.
• Travel as needed to support partner engagement and growth opportunities.

Benefits

• Competitive salary & vested stock options (equity ownership).
• Health care benefits (medical, dental, vision), 401K, and wellness stipend.
• Flexible time off.
• Work-from-home flexibility and monthly stipend.
• Company-sponsored technology and equipment.
• Company events and outings.
• Autonomy, ownership, and the opportunity to grow alongside a phenomenal and passionate team.