[Hiring] Partner Onboarding Coordinator @Priority Technology Holdings, LLC

Role Description

As a Partner Onboarding Coordinator, you will be responsible for overseeing and managing the new partner onboarding process for Priority. The Partner Onboarding Coordinator is solely responsible for ensuring that each Priority Partner (ISO Partner, ISV Partner, Referral Partner) is trained on Priority’s systems, is provided with relevant materials and support documentation, and facilitates any initial requests that a partner may have during the 60-day onboarding period.

• Directly train new partners on MX Connect, including Account Boarding, Cases, Reporting, and Compensation.
• Formally introduce new partners to Priority products, including MX Merchant, e|tab, Wix, Ovvi, and other relevant products and services that the partner can leverage and monetize.
• Actively work with new partners to achieve partner activation (5+ Accounts in 90 Days).
• Maintain detailed and accurate activation reporting.
• Audit partner compensation and ensure the partner has full understanding of our compensation model and reporting before transitioning.
• Ensure that all new partners are supported in all aspects of their initial interactions with Priority, including but not limited to Underwriting, Risk, Deployment, Customer Service, and all other relevant interactions.
• Coordinate the transition of the new partner after the activation period from the onboarding team to the RM team, and provide context behind recommended assignments or PSM management consideration.

Qualifications

• At least two years of experience as a relationship manager in the Bankcard industry.
• Must enjoy working in a sales and service environment that moves at a fast pace.
• Developed understanding of the financial technology industry, including the basics of credit card processing process and logic.
• Understanding of the sales partner residual compensation model, calculations, and common issues that may occur.
• Strong communication skills (written and verbal).
• Proficiency in Microsoft Office and Google Drive.
• Comfortable managing and adhering to processes.
• Demonstrated excellent accuracy and attention to detail.
• Must have good multi-tasking and problem-solving skills.
• Works well in a team environment, with the ability to function with professionals internally and externally at all levels.
• Ability to listen, communicate, and interpret client’s needs and objections.
• Ability to de-escalate situations, and drive meaningful resolutions.
• Experience in Excel/Sheets completing basic financial analysis or formula-based calculations.

Benefits

• Compensation range: $60k-$65k
• Financial Wellness
• Bonus programs
• Financial wellness resources and employee discount programs
• Health & Well-being
• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)
• Time Off
• 3 weeks PTO to start, with unlimited PTO after year one
• Growth & Development
• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

Work Environment & Culture

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Traditional Physical Requirements

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).