[Hiring] Partner Account Manager @Klaviyo

Role Description

At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a Partner Account Manager, you will be responsible for building a long-term, deep, and mutually beneficial relationship with Klaviyo’s marketing agency and systems integrator partners. You will leverage strong consultative skills to understand your partners’ business model and growth strategy so that you can identify ways Klaviyo can help them (and their clients) grow.

In this role you are responsible for:

• Managing relationships with Klaviyo partners.
• Articulating the value of Klaviyo and differentiating it from other solutions.
• Managing business development opportunities (and co-selling) to/from your partners.
• Driving co-marketing alongside the ecosystem marketing team.
• Acting as a thought leader in our space.
• Coaching your partners on how to grow their business, including their profitability, with Klaviyo.

How you'll make a difference:

• Become a trusted advisor to the ~30 partner relationships you manage with key leaders & decision makers at these orgs.
• Develop technical knowledge of the Klaviyo product and understand how your partners can take advanced use cases to market.
• Build and manage a lead referral pipeline with your partner portfolio.
• Work to understand a partner’s organization structure and business goals.
• Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.
• Act as a consultant to help our partners build or optimize their offerings around Klaviyo.
• Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a partner improve their business.
• Be comfortable operating with and exceeding revenue-focused goals.
• Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future.
• Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process.
• Drive co-marketing with our partners.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
• Travel: up to 25%, to meet and develop relationships with our agency partners/events.

Qualifications

• Adept at influencing and relationship building.
• Partnerships, sales, or account management experience.
• Experience working on accounts in the Enterprise ($30M-$500M+ GMV) customer segment.
• Excited about learning a new product offering.
• Comfortable presenting product-led discussions and demo’ing the Klaviyo product to your partner network.
• Thoughtful, engaging, and energetic.
• Obsessed with understanding your customer or partner.
• Comfortable operating independently.
• Comfortable presenting in large groups & showcasing yourself as a thought leader in our industry.
• Proactively solicit and act on feedback from your customers, partners, and peers.
• Excited to be a part of and have an impact on a rapidly-growing, profitable startup.
• Positive outlook and excellent written and verbal communication skills.
• 4-5 years of SaaS account management, channel and/or sales experience.
• Work collaboratively with enablement, CS, Marketing and Product to introduce and educate agency partners on new enhancements to Klaviyo’s platform.
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.
• Experience experimenting with AI in work or personal projects.

Requirements

• Travel may be required up to 10% for purposes such as new hire onboarding, client or partner work, team meetings, and industry events.

Benefits

• Participation in the company’s annual cash bonus plan.
• Variable compensation (OTE) for sales and customer success roles.
• Equity and sign-on payments.
• A comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Company Description

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.