[Hiring] National Accounts Coordinator @Summit Fire Protection

Role Description

The National Accounts Coordinator is responsible for being the primary interface with the National Account customers, under the direction of National Accounts Team Lead.

• Act as the primary interface with national account customers.
• Attend and prepare for weekly meetings with Account Coordinator Lead.
• Participate in training designed to improve industry knowledge and overall skills required of the position.
• Lead the on-boarding process for a new national account customer.
• Audit and validate that national account customer administrative needs are being met.
• Assist in scheduling and assigning work orders and service requests to appropriate office and or partner. Follow up to make sure work is completed in a timely manner to customers’ satisfaction.
• Assist in processing invoices to customers and assist the district Service Administrators in following-up on service requests for national account customers.
• Review and follow up on additional repair quotes and proposals.
• Maintain the internal tracking system and any third party system utilized by the national account customer.
• Work directly with service office to make sure national account customers questions are being answered.
• Support the sales efforts of the national account managers.
• Other duties may be assigned.

Qualifications

• High School diploma/GED, required.
• Associate’s and/or bachelor’s degree, preferred.
• 1+ years of relevant experience, required.
• Must have the ability to effectively read, write and communicate in English with employees, customers, and board of directors.
• Ability to operate a computer and use Microsoft Office, required.
• Valid driver’s license with acceptable driving record, required.
• Must be able to comply with Summit’s Drug and Alcohol policy and Background screening requirements.

Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.
• While performing the duties of this job, the employee is required to sit and stand for long periods.
• Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist.
• Employee will consistently be required to work indoors in an office or remote setting, work alone and with others.
• Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.
• Employee will rarely be required to travel.

Benefits

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program