[Hiring] Mid-Market Account Manager @Mood Media

Role Description

The Mid-Market Account Manager is a part of the Global Account Management team and is accountable for client satisfaction and all aspects of the total client relationship and experience with Mood as well as executing upon the company’s strategies and initiatives. The Mid–Market Account Manager will have a vertical focused portfolio of mid-market size brands.

• Focus on revenue retention and growth through developing and deepening relationships.
• Develop and convey value, ensuring client satisfaction through Mood strategies and day-to-day engagement.
• Approximately 50% of time devoted to developing and executing client satisfaction tactics and strategies.
• Approximately 50% of time devoted to managing client relationships, cross-sell/up-sell Mood programs, program performance activities, and marketing strategy and execution.

Qualifications

• 6+ years of proven account management experience.
• Demonstrated history of consistent client retention and building of existing client base.
• High level of professionalism and ability to communicate at all levels of the client organization.
• Ability to write and execute business plans.
• Ability to solve problems quickly and effectively.
• Ability to utilize creative skills effectively.
• Superior organizational skills.
• Advanced written and verbal communication skills.
• Demonstrates optimism, energy, and a collaborative spirit while maintaining a focused, detail-oriented, and resolute approach; possesses a curious, creative, and critical mindset.
• Prefer experience with medium-sized and Fortune 500 businesses.

Requirements

• Required Travel: 10%-15% of time spent away from home base.

Core Responsibilities

• Fully accountable for a set portfolio of accounts associated with a particular vertical or segment.
• Build and maintain relationships with clients that lead to the highest levels of customer satisfaction and retention as well as new business opportunities for both the client and Mood.
• Actively manage the client on a day-to-day basis, keeping them informed, engaged, and satisfied.
• Understand each client’s needs and goals and match those needs to Mood products and services through upgrades, upselling, re-contracting, and additional Mood services.
• Oversee and ensure all downstream responsible parties (i.e., administration, operations, etc.) have all necessary details to fulfill their obligations for new locations, re-contracts, cancellations, closures, etc.
• Educate clients on the benefits of Mood products and services and the integrated capabilities of the company through the compelling articulation of our business model and value proposition.
• Collaborate with management to customize account plans for each client, outlining service delivery and revenue growth strategies.
• Maintain and publish a quarterly portfolio health review for management to have clear visibility into the success and risk of the portfolio and accounts therein.
• Detailed and required use of CRM tool to produce portfolio management reporting, pipeline, forecasting, and potential churn of clients.
• Responsible for assigned quota attainment for RMR, E&L, and Churn KPIs.
• Find and close new revenue opportunities within an existing client base, collaborating with subject matter experts to maximize upsell/cross-sell opportunities with best practice point of view.
• Provide client feedback back into solution development and SME organizations to keep the voice of the client at the center of the development process.
• Other duties as assigned.

Benefits