[Hiring] Mid-Market Account Manager @Greenhouse

Role Description

We are looking for a Mid-Market Account Manager for our Account Management team here at Greenhouse!

As a Mid-Market Account Manager, you will own the entire customer relationship, including:

• Renewals
• Adoption and product optimization strategy
• Upselling of new products into our rapidly growing ecosystem of customers

You will ensure a premium experience for our customers by understanding their business objectives and collaborating with cross-functional partners to streamline workflows and communication processes within Greenhouse.

Who will love this job

• A strategic hunter: Thrive in a competitive environment and feel rewarded through finding and driving revenue.
• A natural collaborator: Enjoy working with others and leveraging strong partnerships to achieve the best outcome.
• A thoughtful mediator: Stay calm under pressure and be successful and helpful through tough situations and hard-to-close negotiations.
• An excellent teammate: Bring a detail-oriented approach to improving processes and actively contribute ideas to elevate the team.

What you’ll do

• Effectively manage a dedicated Mid-Market book of business.
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives.
• Own the renewals and up-selling of new products and services.
• Act as a trusted advisor, leading product adoption efforts across your customer base.
• Craft compelling narratives and prove customer value through comprehensive business reviews.
• Develop and execute strategic account plans that map out expansion and upsell opportunities.
• Proactively identify and mitigate churn risks, owning resolution strategies.
• Additional projects and responsibilities as business needs require.

Qualifications

• Experience in a quota-carrying role, preferably in a SaaS organization.
• Strong financial literacy and commercial acumen to drive profitable, high-impact decisions.
• Ability to adapt communication to different audiences and influence stakeholders.
• Expertise with unpacking complex challenges and distilling them into simple, actionable solutions.
• Ability to manage a large book of business, prioritizing customers based on opportunity, risk, and growth.
• Strong discovery, negotiation, and creative problem-solving skills.
• Your own unique talents and transferable skills.

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance.
• Mental health resources.
• Financial wellness benefits.
• Fully paid parental leave program.
• Short-term and long-term disability coverage.
• 401(k) plan and company match.
• Up to 14 scheduled paid holidays and up to 80 hours of paid sick leave per calendar year.
• Non-exempt employees accrue up to 20-25 days of paid vacation time annually.
• Exempt employees have flexible paid time off (PTO).