[Hiring] Manager of Account Growth and Renewals @B2Gnow

Role Description

Are you a strategic leader with a passion for helping customers succeed while driving business growth? B2Gnow is looking for a Manager of Account Growth and Renewals to lead our high-performing teams focused on revenue expansion and retention across existing accounts. In this role, you’ll guide teams responsible for renewals, price adjustments, capacity growth, and product add-ons. You’ll set ambitious goals, coach your team to exceed targets, and collaborate cross-functionally with Customer Success, Sales, Product, and Finance to optimize account expansion and retention strategies.

Remote Position

OTE $150,000-$200,000

What You’ll Do:

• Lead the Renewals and Account Growth teams to drive revenue expansion, retention, and account optimization
• Guide the team on renewals, price increases, capacity growth, and product add-ons
• Set team goals, define KPIs, track performance, and coach members to exceed targets
• Oversee account growth strategies, including outbound campaigns, customer engagement initiatives, and expansion efforts
• Maintain healthy pipelines and identify upsell/cross-sell opportunities throughout the customer lifecycle
• Provide strategic direction and coaching for high-quality product demos, email campaigns, and content initiatives
• Collaborate with Customer Success, Sales, Product, and Marketing to align team activities with organizational goals
• Mentor the team on managing strategic customer engagements, business reviews, and renewals
• Foster a culture of knowledge sharing, documentation, and continuous improvement
• Ensure accurate tracking of customer interactions, pipeline activity, and reporting
• Represent B2Gnow at customer events and conferences, traveling as needed (20–40%)

Qualifications

• Proven track record in sales, account management, customer success, or related roles
• Strong experience with complex and regulated businesses
• Excellent written and verbal communication skills with exceptional follow-up
• Familiarity with sales flows, account management, and Salesforce
• Ability to build rapport with both employees and customers
• High intellectual curiosity and a growth mindset
• Experience managing direct reports
• Background supporting customers at a SaaS company or industry-related organization
• Bachelor’s degree or 5+ years of related experience

Benefits

• Comprehensive coverage from Day One:
• Medical, dental, and vision insurance start on your first day
• Choice and flexibility:
• Choose from 11 nationwide UnitedHealthcare plans, including one 100% employer-paid plan for employee-only coverage
• Affordable dental & vision options
• 401(k) retirement savings:
• 100% employer match up to 4% of pre-tax salary contributions, with immediate vesting after three months
• Income protection:
• Employer-paid short- and long-term disability coverage
• Generous time off:
• 20 days of PTO, 14 paid holidays, and Summer Fridays to support work-life balance

Company Description

B2Gnow is an equal opportunity employer committed to building a diverse, inclusive, and equitable workplace. We believe varied backgrounds, perspectives, and experiences strengthen our team and lead to better outcomes for the communities we serve. We welcome applicants of all races, ethnicities, genders, ages, religions, sexual orientations, abilities, and veteran statuses.