[Hiring] Manager, National Account Management @Pandora

Role Description

The National Account Manager – Macy’s is responsible for leading the strategic partnership with Macy’s to drive retail sell-out, brand penetration, and profitable growth across the network. This role owns the development and execution of Macy’s-specific strategies that accelerate consumer demand through best-in-class clienteling, localized event activation, and impactful training initiatives, while upholding brand standards and delivering an exceptional customer experience.

• Primary architect of Macy’s sell-out strategy, partnering closely with Macy’s leadership and field teams.
• Develops and communicates clear plans around clienteling programs, My Client utilization, local event strategies, product launch execution, associate education, visual standards, and marketing activation.
• Maintains a deep understanding of Macy’s business, customer, and regional market dynamics.
• Identifies opportunities for strategic expansion within the Macy’s network.
• Ensures strong operational excellence with all locations aligned to retail guidelines.
• Partners closely with Divisional Directors, Divisional Sales Managers, Business Development, Wholesale, and cross-functional teams.
• Ideal candidate is a self-starter who thrives in a fast-paced, remote environment.

Qualifications

• Bachelor’s degree in finance, sales management, business economics, or marketing.
• 8-10 years professional experience in wholesale or retail sales organizations, ideally with Department Stores or National Accounts.
• Experience working in a global matrix organization.
• Experience with issue management, preferably from a consumer-oriented business.
• Expertise in data analysis tools and software (e.g., SQL, PowerBI, Advanced Excel).
• Familiarity with internal project management platforms and tools.
• Analytical skills to evaluate process effectiveness and drive improvements.
• Fluency in English (additional languages are a plus).
• Expertise in managing key accounts and building long-term relationships with national clients.
• Ability to develop and implement sales plans tailored to national retail and wholesale markets.
• Proficiency in negotiating contracts, pricing, and terms with large-scale clients.
• Skill in analyzing sales data, market trends, and competitor activity.
• Understanding the dynamics of retail and wholesale distribution.
• Experience in creating sales forecasts and managing budgets effectively.

Requirements

• Develop comprehensive, Macy’s-specific growth plans in partnership with Divisional Sales Managers.
• Serve as a strategic advisor to Macy’s field and account leadership.
• Collaborate with internal and external stakeholders to drive adoption of best practices.
• Maintain a deep understanding of the Macy’s customer and regional market dynamics.
• Develop sales forecasts and go-forward strategies based on current performance.
• Service and grow the Macy’s partnership through effective selling presentations.
• Work cross-functionally with Sales, Marketing, Category Management, Merchandising, and Wholesale partners.
• Identify and pursue opportunities for strategic expansion within the Macy’s network.
• Deliver against revenue, retail comp growth, KPI, and P&L targets.

Benefits

• Robust compensation package including base and bonus.
• 401K plan to help secure your financial future.
• Extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D.
• Anniversary gift cards, recognition program, and product discounts.
• Learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement.
• PTO Package including Vacation, Personal, Sick, Celebration days, and Paid Holidays.

Salary Details

$130,000 - $150,000 commensurate on experience.