[Hiring] Manager, Client Strategy @Collectively

Role Description

The Client Partnership team leads the strategic and relationship side of our influencer marketing services agency throughout the lifecycle of an account at Collectively–ensuring our partnership with clients is successful, industry-leading and directly in support of our client’s creator marketing ambitions.

This team is focused on cultivating and growing successful relationships with account stakeholders in our client community through best-in-class work and services–delivering strategic influencer marketing proposals/RFPs, industry-leading thought partnership and ongoing strategic direction throughout the lifecycle of our agency/client partnership to support brands in becoming more effective, innovative creator-centric marketers.

Responsibilities

• Lead the day-to-day account and strategy workflows for at least 1 and up to 5 brands.
• Report directly to a Director or Sr. Director of Account & Strategy Leadership.
• Program + Partnership Development (RFPs/Briefings):
  • Lead the approach to proposal development or response to briefs.
  • Digest and understand clients RFPs/briefs.
  • Synthesize key trends and information from various sources to inform conversations and RFP/Brief responses.
  • Project manage responses cross-functionally from start to finish.
  • Ideate RFP response with your account leader.
  • Help brief and guide creative concepts in partnership with the creative team.
  • Develop and articulate influencer campaign and creator strategies based on RFP/Brief goals.
  • Curate a range of influencer campaign or services from Collectively.
  • Present agency partnership/account management approaches.
  • Conduct and synthesize relevant research & insights to shape strategy recommendations.
  • Build and recommend budgets against plans/RFPs.
  • Work with Operations + Leadership to finalize scopes and staff plans.
  • Ensure historic account or agency-wide performance data and current trends/best practices are considered.
  • Project manage specialized creative or analytical support for RFPs/Briefs as needed.
  • Lead the timeline of the response and coordinate pitch strategy with key leadership stakeholders.
  • Coordinate and host briefings, prep materials and background for meetings with clients.
  • Lead client communications either directly or indirectly to support your Account Leader.
  • Experiment with and prepare and present POVs/best practices for existing & emerging platforms.
• Program Delivery (Campaigns, Servicing):
  • Set the Production teams up for success from IKO through Wrap.
  • Support the strategic vision and goals of accounts in partnership with Director or Senior Director.
  • Assist Revenue Delivery team in responding to program and strategy shifts.
  • Identify opportunities to optimize/upsell or pivot based on performance, trends, or client needs.
  • For Trend Marketing scopes, support or consult in the identification and alignment of trend spotting.
• Reporting & Analytics (Campaign Reports, Partnership Reports, QBRs):
  • Partner with the Analytics team to develop hypotheses for content performance.
  • Shape the story & narrative of program performance during internal wrap development.
  • Engage with your account leader on opportunities to translate learnings into longer-term relationship or revenue growth.
  • Develop an understanding and fluency with creator paid media and brand lift studies.
  • Lead/Host client reporting meetings, creating a warm and friendly environment.
• Relationship Development & Client Service Modeling:
  • Conduct regular 1:1s or 2:1s with clients to build trust and partnership.
  • Spot areas that feel off or clue into client frustrations.
  • Help uncover what’s working and what’s not.
  • Synthesize and communicate feedback between client and broader Collectively contributors.
  • Maintain up-to-date research on your brand accounts.
  • Leverage findings in conversations to connect broader opportunities for brand/agency revenue.

Qualifications

• At least 3 years direct experience in influencer marketing at an agency.
• Both left and right brain thinker, equally comfortable with data and creative thinking.
• Independent, critical thinker; comfortable putting ideas backed by rationale out there.
• Exceptional client servicing skills and instincts.
• Strong organization skills with attention to detail and excellent follow-through.
• Great communication skills—both internally and externally, written and verbal.
• Ability to work efficiently across a variety of tasks and manage time appropriately for projects.
• Thrives in fast-changing, fast-paced working environments.
• Collaborative working style with positive attitude and enthusiasm.

Requirements

• Contributes exceptional and innovative work to assigned accounts.
• Demonstrates curiosity with a desire to learn from program data and industry trends.
• Self-manages competing assignments and deadlines.
• Goes above and beyond to deliver great work.
• Exhibits a collaborative and solutions-focused approach.
• Deftly navigates a variety of teams and personalities.
• Remains current on best practices and emerging trends.
• Proactively seeks opportunities to improve client work.
• Consistently supports and elevates strategy and thinking in key deliverables.

Benefits

• Medical, Dental & Vision.
• Supplemental Insurances (Life Insurance, Commuter Benefits & Pet Insurance).
• 401k Matching.
• Monthly Work From Home Stipend.
• Remote-First.
• Flex Fridays.
• Step Up Recognition Program.
• Collectively Employee Resource Groups (ERGs).
• Virtual & In-Person Events.
• Generous Allotment of Sick Days.
• Birthday Time Off.

Pay

The pay range for this position is $78,000 to $90,000. Collectively takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, and other business and organizational needs.