[Hiring] Manager, Client Services @Digible

Role Description

Digible, Inc. is looking for a Manager, Client Services to join our team!

The Manager, Client Services is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards.

You’ll love this job if you:

• Thrive on building and leading high-performing teams through mentorship, structure, and accountability
• Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth
• Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure
• Want to own growth at the department level, not just the account level, and you think in terms of long-term portfolio health, expansion, and revenue across all clients within your team
• Embrace process improvement and love designing scalable, efficient strategies that support rapid growth
• Can balance client work with bigger-picture thinking to support department and company-wide initiatives
• Are a team player and naturally think “we” instead of “I”
• Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact
• Are a highly organized individual and pride yourself on keeping track of small details
• Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique
• Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

What you’ll do:

• Portfolio Growth, Retention & Expansion
  • Own retention and expansion across your team, driving measurable revenue growth year over year
  • Build and maintain trusted relationships with corporate and executive client contacts, owning escalations, strategic communication, and account-wide initiatives
  • Sustain a monthly retention rate of 96%+ and a client response time under 5 hours across the team
  • Oversee team operations and manage to key performance metrics
• Team Leadership & Development
  • Lead, coach, and develop a team of 6–8 account management professionals delivering high-quality service to enterprise and strategic accounts
  • Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, regular 1:1s, and meaningful feedback
  • Set and reinforce best practices across the team, and ensure successful approaches are reusable and drive efficiency rather than dependent on individual performers
  • Own hiring, onboarding, and ramp for new team members, and manage team capacity and allocation as the department grows
  • Oversee team operations and manage to key performance metrics
• Department Leadership & Initiatives
  • Lead quarterly department initiatives end-to-end to advance operational efficiency, client outcomes, or service innovation
  • Design and implement scalable workflows and playbooks that strengthen efficiency and ensure a consistent client experience across the department, turning lessons from individual accounts into reusable practice
  • Partner cross-departmentally to deliver performance excellence, working selflessly with other teams to provide the best client experience
  • Ensure case studies and success stories are developed from the team’s wins, reinforcing client investment and elevating Digible’s market presence
  • Contribute to company-level initiatives that fuel long-term departmental and business growth
• Product & Platform
  • Champion Fiona adoption across the team’s client base, ensuring every team member is equipped to demo, onboard, and drive ongoing platform use
  • Partner with Product and Development teams to translate aggregated client needs and usage patterns into feature enhancements and roadmap priorities
  • Ensure platform issues and client-impacting bugs are surfaced, escalated, and resolved, with clear communication back to clients

How success will be measured:

• Retention % on assigned portfolio: ≥96%
• Escalation resolution time: <10 hours
• Team engagement score: >7
• Response time SLA: <5 hours
• Portfolio Growth

While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in — hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success.

Qualifications

• 6+ years of relevant experience in a customer-facing role
• 5+ years of digital marketing experience
• 2+ years of leading high-performing teams
• Experience working in a fast-paced agency environment
• Proven success in delivering measurable revenue growth across a client portfolio
• Strong leadership and mentorship skills — you’ve developed others and can point to their growth
• Multifamily/Senior Living/Student Housing experience is a strong plus
• Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality

Benefits

• Annual Salary of $85k - $125k
• 4-Day Work Week (32-hour work week)
• WFA (Work From Anywhere)
• Discretionary Bonus
• 3 weeks of PTO as well as sick leave, and bereavement
• 11 paid holidays
• 401(k) + 5% employer match
• 75% employer-paid health benefits, including Medical, Dental, and Vision
• $75/month reimbursement for Physical Wellness
• $75/month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Dog-Friendly Office
• Paid Parental Leave
• Company Sponsored Social Events
• Company Provided weekly lunches and snacks for in office employees

Company Description

We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.