[Hiring] Key Account Manager (Financial Institutions) @Convera

Role Description

This role will manage relationships with some of Convera’s key clients in the Financial Institution sector. You will assess clients’ current needs and determine opportunities (wallet share potential) and execute a defined (with the customer) quarterly plan. The focus is to identify opportunities to sell integrated solutions and ensure continued client growth and satisfaction.

• Confirm current value proposition and determine key next steps to either reinforce or expand offering.
• Develop and strengthen client relationships through account review and on-site visits.
• Achieve monthly, quarterly, and annual revenue targets for individual core/transition portfolio through cross- and upselling initiatives.
• Monitor and achieve quarterly retention targets.
• Utilize accurate sales forecasting techniques to reflect forward customer revenue potential and growth opportunities.
• Complete KPI reporting as required by account.
• Identify clients at risk (due to competitor approach and/or service issues) and build the appropriate escalation points.
• Discuss and identify service/product/operational improvements with client base.
• Share customer feedback and communicate ideas and strategies to drive the business forward.
• Share leading/best practices and client trends/behaviors with rest of KAM team and with client portfolio to ensure knowledge is shared and establish Convera as a trusted partner.
• Understand and maintain current knowledge of client sector or vertical and attend networking/industry events to further expertise in specified business/industry.
• In conjunction with client management, this person will be responsible for the formation of discrete plans to foster adoption of FX risk solutions.

Qualifications

• Demonstrated success in an Account Management role, preferably in the financial services or fintech sector and worked with regulated financial institutions.
• Exposure to the foreign exchange industry is desirable.
• Experience in managing relationships with and driving revenue from existing client accounts.
• Strong understanding of consultative sales principles and adept at executive corporate level negotiations and building long-term client relationships.
• Financially astute with knowledge of business needs and concerns and the commercial impact of global news and events.
• Strong business-to-business and solutions sales experience.
• Excellent communication/presentation skills across all media.
• Ability to use technology (e.g., MS Office, web conferencing, search engines, reporting tools, and sales automation platforms such as Salesforce).
• Proven experience of working within and selling into multinational global organizations.

Benefits

• Market competitive monthly gross salary, plus commission based on success.
• Great career growth and development opportunities in a global organization.
• A flexible approach to work.
• Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption, bereavement, military).
• Paid volunteering opportunities.
• Competitive benefits package, including health coverage, retirement savings options, paid time off, and wellness resources.