[Hiring] Key Account Manager @Acquia
Key Account Manager @Acquia
Account Management
Salary usd 85,000 - 10..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted Today

[Hiring] Key Account Manager @Acquia

Today - Acquia is hiring a remote Key Account Manager. ๐Ÿ’ธ Salary: usd 85,000 - 100,000 per year ๐Ÿ“Location: USA

Role Description

We are seeking an ambitious Key Account Manager responsible for delivering against renewal and upsell targets as well as developing & maintaining existing customer relationships within higher education and state/local government. In this role, you will:

  • Proactively engage in the day-to-day Account Management of accounts
  • Mitigate customer escalations and risks with the appropriate sense of urgency
  • Build strong cross-departmental relationships with other stakeholders in the organization
  • Become the customerโ€™s advocate within Acquia, creating a positive customer experience that results in the renewal of the subscription and account growth
  • Work directly with Sales & Pre-Sales, Technical Support, Customer Success, Professional Services, Operations, and Finance

This position is designed for an individual who has account management experience, a high attention to detail, and strives for customer satisfaction. The ideal candidate will have past experience working for a technology company.

The specific responsibilities of the position include:

  • Exceed quarterly renewal and upsell goals
  • Maintain solid relationships with customers and ownership of customersโ€™ success with Acquia platform services
  • Guide customers through onboarding of products and services
  • Maintain control of account direction and strategy
  • Build relationships with strategic leadership level customer contacts
  • Identify new opportunities and work to drive them to a close
  • Coordinate with business users and procurement to ensure timely renewals
  • Update and maintain Sales database as appropriate
  • Proactively drive accounts with minimal oversight
  • Strong collaboration with internal teams
  • Generate trusted relationships with customers
  • Manage multiple systems and administration at once

Qualifications

  • 3-5 years working in a sales/account management role for a technology company; education and government experience a plus
  • Strong leadership, teamwork, communication & cross-group collaboration skills
  • Proven track record of sustaining & growing complex relationships including closing the renewal and assisting with upsell/cross-sell opportunities
  • Prior experience procuring contracts with educational institutions and/or government preferred
  • Has owned & exceeded a renewals quota
  • Has owned and exceeded ACV Upsell/Cross Sell Quota
  • Renewal forecasting & analytical skills
  • Detail-oriented and organized
  • Ability to perform in a fast-paced environment
  • Self-starter who can set and manage priorities
  • MS Office/G Suite knowledge, including Word, Excel, and PowerPoint
  • Experience with SFDC, Gainsight, Jira, and other tools
  • Strong verbal and written communication skills

Benefits

  • Competitive healthcare coverage
  • Wellness programs
  • Take it when you need it time off
  • Parental leave
  • Recognition programs
  • Much more!

Pay Range

$85,000 โ€” $100,000 USD

Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Key Account Manager @Acquia
Account Management
Salary usd 85,000 - 10..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted Today
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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