[Hiring] Key Account Manager @Acquia

Role Description

We are seeking an ambitious Key Account Manager responsible for delivering against renewal and upsell targets as well as developing & maintaining existing customer relationships within higher education and state/local government. In this role, you will:

• Proactively engage in the day-to-day Account Management of accounts
• Mitigate customer escalations and risks with the appropriate sense of urgency
• Build strong cross-departmental relationships with other stakeholders in the organization
• Become the customer’s advocate within Acquia, creating a positive customer experience that results in the renewal of the subscription and account growth
• Work directly with Sales & Pre-Sales, Technical Support, Customer Success, Professional Services, Operations, and Finance

This position is designed for an individual who has account management experience, a high attention to detail, and strives for customer satisfaction. The ideal candidate will have past experience working for a technology company.

The specific responsibilities of the position include:

• Exceed quarterly renewal and upsell goals
• Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services
• Guide customers through onboarding of products and services
• Maintain control of account direction and strategy
• Build relationships with strategic leadership level customer contacts
• Identify new opportunities and work to drive them to a close
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database as appropriate
• Proactively drive accounts with minimal oversight
• Strong collaboration with internal teams
• Generate trusted relationships with customers
• Manage multiple systems and administration at once

Qualifications

• 3-5 years working in a sales/account management role for a technology company; education and government experience a plus
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Proven track record of sustaining & growing complex relationships including closing the renewal and assisting with upsell/cross-sell opportunities
• Prior experience procuring contracts with educational institutions and/or government preferred
• Has owned & exceeded a renewals quota
• Has owned and exceeded ACV Upsell/Cross Sell Quota
• Renewal forecasting & analytical skills
• Detail-oriented and organized
• Ability to perform in a fast-paced environment
• Self-starter who can set and manage priorities
• MS Office/G Suite knowledge, including Word, Excel, and PowerPoint
• Experience with SFDC, Gainsight, Jira, and other tools
• Strong verbal and written communication skills

Benefits

• Competitive healthcare coverage
• Wellness programs
• Take it when you need it time off
• Parental leave
• Recognition programs
• Much more!

Pay Range

$85,000 — $100,000 USD