[Hiring] Key Account Manager @Meeting Tomorrow

Role Description

We're looking for a Key Account Manager (KAM) to own the growth of 8 to 10 of our most strategic enterprise accounts. The KAM will be dedicated to supporting a small number of very impactful accounts that are typically Fortune 1000 companies, fast growing, and executing a high volume of events within their meeting departments. This role works in partnership with the sales team to ensure we are proposing the right services and highlighting our value in the sales process. They collaborate with all departments internally from sales to event support to ensure a superior client experience that consistently exceeds expectations.

The Fortune 1000 accounts in your portfolio are opened by our sales reps. Your job is to take that initial relationship, build deep trust with the client, and grow the account over time. Becoming the client's go-to partner inside Meeting Tomorrow is the entire job. This role will travel 10% of the time.

What You’ll Own

• A portfolio of 8 to 10 top enterprise accounts opened by our sales reps
• Account retention and year-over-year growth (this is your quota)
• Trust transition: taking accounts from the rep who opened the door and becoming the client's primary partner
• Quarterbacking the sales process across sales, creative, and production teams
• Proactive scoping of new opportunities inside your accounts
• Proposals and client pitches (Production Managers build the technical quotes)
• Light post-sale oversight to make sure delivery teams are set up for success

Key Responsibilities

• Build deep relationships with multiple stakeholders inside each account, from program owners to executive sponsors
• Take ownership of accounts opened by sales reps and earn the client's trust to become their primary point of contact
• Map each client's full annual event calendar and proactively position Meeting Tomorrow for every opportunity
• Scope new programs with the client, build the proposal, and pitch the work
• Coordinate sales, creative, and production teams through the deal cycle to ensure a clean handoff to delivery
• Conduct regular business reviews to communicate value, surface satisfaction, and align on priorities
• Maintain CRM hygiene: pipeline, account notes, contact maps, and forecast accuracy
• Represent Meeting Tomorrow at industry events, client dinners, and select onsite programs (~10% travel)

Who You Are

• You have presence. You can hold the room with a CMO or a CFO and earn their trust quickly.
• You're deeply likable. People want to work with you, refer you, and pull you in. This is a relationship business and you live it.
• You're accountable. When you say you'll do something, you do it. Clients can feel the difference between an account manager who follows up and one who follows through.
• You're commercially sharp. You can spot where a client has unmet needs and you know how to talk about new services without sounding transactional.
• You're disciplined. Your CRM is current, your follow-ups happen on time, and nothing falls through the cracks.
• You're a true partner to the internal teams who deliver the work, not just a relationship layer on top.

What You’ve Done

• 4+ years in account management, client success, or B2B sales
• Account management experience at an event agency strongly preferred
• Track record of retaining and growing complex enterprise accounts with retention metrics you can speak to
• Experience taking over accounts from a sales rep or another owner and successfully becoming the client's primary partner
• Comfort navigating multi-stakeholder accounts: managing the day-to-day contact and earning credibility with the VP in the room
• CRM fluency required (NetSuite, Salesforce, HubSpot, or similar). NetSuite a plus
• Production knowledge is a plus but trainable. We'll teach you the technical side if you bring everything else

The Impact

• Within 1 month, you’ll:
  • Be introduced to every account in your portfolio with clean handoffs from the current KAM and the sales reps who opened them
  • Build a working stakeholder map for each account: primary contacts, decision-makers, executive sponsors, and program owners
  • Audit each account's current pipeline and known event calendar for the year ahead
• Within 3 months, you’ll:
  • Have led at least one strategic touchpoint with the primary contact at every account in your portfolio
  • Surface and document expansion opportunities for the rest of the year, prioritized by value and timing
  • Establish a working rhythm with Production Managers and the sales reps on every active deal
• Within 6 months you’ll:
  • Hold strong retention across your book and have a clear forecast for the next two quarters
  • Have closed expansion business inside at least two existing accounts
  • Be the trusted point of contact your clients call first when something new is on their calendar

Benefits

• Medical, dental, and vision plan options
• Employer paid STD, LTD, Life Insurance, and EAP access
• 401k with employer matching up to 4%
• 16 PTO days (increases with tenure) + 9 paid holidays
• Annual profit-sharing bonus
• 12 weeks 100% paid parental leave (maternity, paternity, adoption)
• $50 Monthly fitness reimbursement
• Monthly stipends for internet and/or cell
• Company donation(s) to your charities of choice (up to $1,000 annually)
• Regular social events and learning opportunities
• $99,000 - $123,000 a year