[Hiring] Key Account Coordinator @Lansing Building Products Recruiting Team

Role Description

The primary responsibility of the Key Account Coordinator is to support the service needs of Lansing customers who have purchased products through a Lansing Building Products location.

• Responsible for catering to the ordering needs of specified key account customers.
• Generate quotes on demand.
• Enter all orders into the appropriate operating systems.
• Coordinate delivery of materials with appropriate Lansing Branch.
• Research and respond to all order discrepancies and customer complaints.
• Communicate with vendors on supply issues, ensure timely delivery of materials.
• Primary point of contact for all Key Account customer matters for internal departments.
• Work directly with customer account contacts on all account related matters.
• Be accessible to customers by phone and email.
• Attend and contribute to regularly scheduled and as needed meetings related to the customer’s account.
• Work in conjunction with Regional Managers, Branch Management, and other Lansing associates on efforts related to the management and ordering needs of specified key account, and to resolve any customer complaints.
• Create and/or maintain customer facing order tracking system.
• Maintain accurate records & files in appropriate applications.
• Enter Service issues into appropriate vendor systems e.g. Quick Base.
• Report on status of service and warranty issues as needed, source existing reports from vendors when available.
• Present sales leads when appropriate to Branch Sales Staff for follow up.
• Assist with strategic planning and achievement of sales goals.
• Review existing pricing within operating system to ensure accuracy.

Qualifications

• College degree preferred.
• Prior Building Products industry experience.
• Project Management Skills and Experience helpful.
• Intermediate to moderate excel experience required.
• Prior sales and customer service experience.

Requirements

• Proven ability to work both independently and in a team environment.
• Must have the ability to effectively communicate verbally and in writing.
• Ability to prioritize tasks and work quickly and efficiently.
• High level of Customer Service.
• Technical aptitude, and ability to work within multiple systems and applications.
• Superior stress management skills.

Benefits

• Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP.
• Competitive 401k, Employer Match of 50% up to 15% of salary.
• Great Place to Work Certified every year since 2019.
• Paid Vacation & Sick Days.
• Tuition Reimbursement & Training Programs.
• Company Paid Parental Leave.
• Company Paid Life Insurance.
• Short Term & Long-Term Disability.
• Paid Holidays.
• Health and Wellness program.
• Volunteer Time.