[Hiring] ICHRA Account Manager @Gravie

Role Description

We’re looking for an ICHRA Account Manager to manage and oversee relationships for employer clients that take advantage of Gravie’s ICHRA (Individual Contribution Health Reimbursement Arrangement) product. You will work to understand client needs and exceed their expectations. You will work closely with the Gravie Care, Implementation, Finance, and Sales teams. Building strong relationships based on a foundation of trust and expertise is your specialty. You enjoy helping people find solutions and answers to their tough questions and you can explain complex subjects to a variety of audiences.

• Educate employer clients about Gravie's ICHRA product and services.
• Provide accurate and timely answers to clients' questions.
• Ensure new and renewing employer clients receive accurately completed onboarding documents, and route completed items to internal teams.
• Facilitate and present kick-off meetings to clients' employee populations.
• Research and resolve client issues and elevated member issues.
• Proactively deliver ongoing guidance and thoughtful recommendations to clients.
• Coordinate and manage ongoing relationships with clients, including meetings/regular outreach, delivery of applicable reports and contract discussions.
• Assist groups through their plan renewal in determining affordability and establishing their contribution strategies.
• Work with Sales and Implementation teams to ensure smooth onboarding of new clients.
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

Qualifications

• Bachelor’s degree or equivalent experience in customer service.
• Minimum of 3 years customer service or account management experience.
• Account management experience in the health insurance or health care industry, ideally in the ICHRA space.
• Demonstrated ability to work independently with a high level of organization and ability to effectively manage time-critical issues.
• Experience working in highly dynamic environment (start up or emerging growth company) or demonstrated ability to do so.
• Clear and effective communicator, including public speaking skills.
• Ability to work collaboratively across a team and functions.
• Energetic, positive attitude and self-motivated.
• Experience in working with Microsoft Office, including Word, Excel, PowerPoint.

Requirements

• Previous start-up company experience (extra credit).

Benefits

• Salary range: $56,830 - $75,773 annually.
• Eligible to participate in the ICHRA AM bonus program.
• Standard health and wellness benefits.
• Alternative medicine coverage.
• Flexible PTO.
• Up to 16 weeks paid parental leave.
• Paid holidays.
• 401k program.
• Transportation perks.
• Education reimbursement.
• 1 week of paid paw-ternity leave.