[Hiring] Health Plan Relationship Manager @Imagine360

Role Description

Imagine360 is currently seeking a Relationship Manager to join our Client Experience team! In the role of Relationship Manager, you are responsible for overall client satisfaction to include providing superior service to the brokers and employers assigned to your portfolio. This includes:

• Member education
• Client communication plans
• Program analytics

This role should seek to build additional value to clients and enhance the overall client experience, which includes serving as a trusted advisor to the client. It requires:

• Coordinating all internal support services
• Acting as a liaison between Imagine360 staff, clients, brokers, and vendors
• Comprehensive understanding of the client benefit plan design
• Identifying ways of increasing revenue opportunities for Imagine360

Position Location: 100% remote

Responsibilities include but are not limited to:

• Accountable for the overall administration, retention, and growth of your portfolio
• Manage the onboarding process of new plans (or groups) and provide necessary education of TPA, ELAP/Imagine, or other related entities' products and services
• Support existing clients through the annual renewal process, attaining specific client retention rates as determined annually
• Schedule and conduct client meetings on a monthly/regular cadence
• Create comprehensive and ongoing client/member education programs and marketing tools
• Participate in health fairs, conduct onsite presentations, and direct employee enrollment meetings in-person or virtually
• Inform and educate clients about coverage, exclusions, and exposure
• Adapt and incorporate new duties and responsibilities related to client satisfaction as assigned

Qualifications

• Bachelors Degree Preferred
• 3+ years of insurance agency and/or TPA experience specializing in employee benefit and self-funded medical plans
• Computer skills including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Ability to resolve problems independently and demonstrate ability to multi-task
• Ability to travel as needed up to 30%
• Strong verbal and written communication skills
• Strong presentation skills
• Ability to demonstrate a commitment to building new skills and fostering a positive work environment

Requirements

• Must obtain Life and Disability Producer's License within six months of completing probationary period

Benefits

• Multiple Health Plan Options
• Company paid employee premiums for disability and Life Insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

Company Description

Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.