[Hiring] Head of Strategic Customer Engagement @Striim, Inc.

Role Description

Striim is seeking an experienced, customer-obsessed technology executive to oversee our Technical Account Management organization while providing executive sponsorship and governance for Striim's Tiger Program, ensuring our most complex customer engagements are executed with urgency, technical excellence, and operational discipline.

As a senior leader within our GTM Engineering organization, the Head of Strategic Customer Engagement is responsible for leading executive customer engagement across Striim's strategic enterprise accounts. This role drives:

• Executive relationships
• Customer retention
• Platform adoption
• Expansion opportunities
• Successful resolution of mission-critical customer situations

This role sits at the intersection of enterprise architecture, customer strategy, technical leadership, operational excellence, and executive relationship management. The ideal candidate is equally comfortable discussing:

• Distributed systems
• Cloud architectures
• Advising CIOs and CTOs on strategic modernization initiatives
• Leading executive customer engagements
• Aligning cross-functional teams to deliver exceptional customer outcomes

Success in this role requires:

• Executive presence
• Deep technical credibility
• Commercial awareness
• Operational rigor
• A passion for building scalable customer engagement programs

As an AI-first organization, we expect our leaders to thoughtfully leverage modern AI technologies to improve productivity, operational efficiency, decision-making, customer engagement, and organizational effectiveness.

Qualifications

• 12+ years of progressive leadership experience within enterprise software, SaaS, cloud infrastructure, data modernization, real-time data platforms, AI infrastructure, or related enterprise technology markets.
• Proven success leading Technical Account Management, Customer Success, Professional Services, Strategic Services, Solutions Architecture, Customer Advocacy, or similar customer-facing technical organizations.
• Strong technical expertise in enterprise data platforms, cloud-native architectures, streaming technologies, Change Data Capture (CDC), distributed systems, AI enablement, or modern data infrastructure.
• Demonstrated ability to engage independently with enterprise architects, principal engineers, Product Engineering, Product Management, and executive technical stakeholders.
• Experience partnering closely with Product Engineering and Product Management to prioritize customer-impacting initiatives, influence product direction, and accelerate strategic issue resolution.
• Deep understanding of enterprise deployment models, cloud infrastructure, distributed systems, production operations, resiliency, and enterprise software delivery.
• Experience leading executive customer engagements involving complex technical environments and high-visibility customer situations.
• Proven ability to build, scale, and transform customer-facing organizations while establishing repeatable operational frameworks, governance models, and customer engagement processes.
• Demonstrated experience incorporating Generative AI tools into leadership, operational planning, customer engagement, and organizational productivity.
• Strong executive presence with exceptional written, verbal, and presentation skills.
• Commercial mindset with experience supporting customer retention, renewals, expansion, and long-term account growth.
• Hands-on leadership style with the ability to personally engage in complex customer and technical challenges.
• Experience operating successfully within fast-paced, high-growth startup or scale-up environments.
• Willingness to travel domestically and internationally as business needs require.

Requirements

• Experience with real-time data streaming, enterprise databases, data lakes, Change Data Capture (CDC), cloud-native data platforms, observability, analytics, AI infrastructure, or adjacent enterprise technologies.
• Previous hands-on experience in Solutions Architecture, Product Engineering, Support Engineering, Technical Account Management, Professional Services, Data Engineering, or Platform Engineering.
• Experience supporting Fortune 1000 organizations and customers operating in highly regulated industries.
• Experience leading executive customer engagement programs, strategic escalation management, enterprise customer advocacy, or customer success transformations.
• Experience building or overseeing SWAT teams, Tiger Team programs, executive escalation frameworks, or cross-functional response organizations.
• Experience supporting partner-led go-to-market strategies and strategic technology alliances.
• Demonstrated success influencing product direction through structured customer feedback and close collaboration with Product Engineering and Product Management.
• Experience helping scale high-growth enterprise software companies through periods of rapid growth and organizational transformation.

Benefits

• Competitive salary and pre-IPO stock options
• Comprehensive health care plans (medical, dental, vision), including medical and dependent FSA
• Retirement plan (401K)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Opportunity to contribute to and shape a collaborative, high-growth company culture

Company Description

Striim is a highly driven, collaborative organization that values ownership, curiosity, adaptability, customer obsession, and respectful partnership. We believe exceptional teams are built by leaders who combine high standards with humility, transparency, and a genuine commitment to helping both customers and colleagues succeed.