[Hiring] Head of Client Operations @Pavago

Role Description

Our client is seeking a Head of Client Operations to take full ownership of client delivery, campaign performance, retention, and operational execution within a fast-growing outbound lead generation business. This is not a traditional account management or project coordination role. You will be responsible for:

• Client outcomes
• Campaign performance
• Retention
• Delivery quality
• Operational systems
• Execution accountability

Working directly with the founder, you’ll operate in a fast-paced startup environment where priorities shift quickly, systems evolve continuously, and execution matters more than theory. This role is ideal for someone who can independently solve problems, optimize campaigns hands-on, improve operational systems, confidently manage client relationships, and thrive in ambiguity.

Qualifications

• Proven experience owning client delivery, account performance, client operations, or operational execution.
• Background in cold email agencies, outbound lead generation, growth marketing, or high-volume outbound environments.
• Experience working within startup or fast-scaling business environments.
• Deep understanding of cold email strategy, inbox placement, deliverability, outbound copywriting, and email infrastructure.
• Ability to personally diagnose and resolve campaign performance issues.
• Strong understanding of APIs, automations, operational workflows, and data systems.
• Experience utilizing AI tools such as ChatGPT, Claude, and workflow automation platforms.
• Strong client-facing communication and relationship management skills.
• Ability to navigate difficult conversations and manage expectations effectively.
• Comfortable operating independently in remote environments.
• Strong operational judgment and decision-making ability.

Requirements

• Experience scaling client delivery or account management teams.
• Experience working directly with founders or executive leadership.
• Familiarity with outbound infrastructure, DNS configuration, email warming systems, and domain management.
• Exposure to RevOps, automation systems, and outbound analytics.
• Experience within growth-stage startup environments.

Benefits

• Full ownership of client delivery and retention.
• Direct impact on growth, revenue, and operational performance.
• Work directly with the founder in a high-visibility role.
• Opportunity to build systems and processes from the ground up.
• High-autonomy environment with measurable business impact.
• Clear growth opportunities into COO, Head of Operations, Growth Operations Leadership, or Client Success Leadership roles.

Interview Process

• Initial Screening
• Founder Interview
• Final Discussion
• Offer & Onboarding

If you can own client outcomes end-to-end, troubleshoot and improve cold email campaigns hands-on, thrive in startup environments, and enjoy building systems while driving execution, we’d love to hear from you.