[Hiring] Head of Accounts @Orium
Head of Accounts @Orium
Account Management
Salary cad 130,000 - 1..
Remote Location
Employment Type full-time
Posted YDay

[Hiring] Head of Accounts @Orium

YDay - Orium is hiring a remote Head of Accounts. πŸ’Έ Salary: cad 130,000 - 160,000 per year πŸ“Location: Worldwide

Role Description

Orium is entering a new phase of growth, where expanding and deepening existing client relationships is as critical as acquiring new ones. We’re hiring a Head of Accounts to define and lead how we grow, manage, and scale our current client portfolio. This is a strategic leadership role responsible for transforming account management into a disciplined, insight-driven, and AI-enabled function that consistently drives customer lifetime value.

  • Manage Account Managers and work closely with Delivery, Line of Business Owners, Marketing, and Sales leadership.
  • Ensure current accounts are actively managed, forecasted, and expanded.
  • Bring structure to how Orium grows existing relationships through account playbooks, expansion plans, quarterly forecasts, and bookings targets.
  • Must be a strong consultant, able to engage with clients' VPs of Digital or CTOs.
  • Comfortable leading strategic planning discussions and challenging client assumptions.
  • Core mandate to scale the practical use of AI across the account management function.

Responsibilities

  • Personal Account Ownership:
    • Carry a personal portfolio of 5–8 priority accounts.
    • Drive expansion and renewal conversations at meaningful deal sizes ($200K–$500K+).
    • Model consultative selling and proactive commercial engagement.
  • Account Growth & Portfolio Strategy:
    • Own the strategy for growing Orium’s existing client portfolio.
    • Identify, prioritize, and drive expansion opportunities across accounts.
    • Establish account-level growth strategies for priority clients.
    • Monitor account health, client satisfaction, and delivery performance.
    • Frame AI as a driver of customer outcomes.
  • Account Operating Model & Playbooks:
    • Define and implement Orium’s account management playbooks.
    • Create a consistent operating rhythm for managing current accounts.
    • Improve visibility into account activity and pipeline.
  • AI-Enabled Account Management:
    • Design and implement an AI-enabled account management function.
    • Embed AI across account research, opportunity identification, and reporting.
    • Help connect AI initiatives within client accounts to measurable business outcomes.
  • Sales Operations for Current Accounts:
    • Own day-to-day sales operations for existing accounts.
    • Lead the account forecast process.
    • Ensure CRM data and account records are complete and accurate.
  • Team Leadership & Function Building:
    • Manage and develop the account management team.
    • Coach the team on consultative selling and proactive commercial engagement.
    • Set standards for account management excellence.

Qualifications

  • Experience leading account management, client growth, or customer success.
  • Track record of growing existing enterprise accounts.
  • Experience owning bookings, forecasts, or revenue targets.
  • Strong understanding of account planning and relationship development.
  • Ability to create and operationalize playbooks and reporting.
  • Excellent communication skills with the ability to influence stakeholders.
  • Familiarity with CRM systems and sales reporting practices.

Benefits

  • Expected Compensation (Canada): $130,000–$160,000 CAD annualized base salary.
  • Use of AI in Hiring: AI-enabled tools for candidate communications and scheduling.
  • Performance and Growth Expectations: Measured across multiple data points.
  • Committed to an Inclusive Workplace: Accommodations provided as per the Accessibility for Ontarians with Disabilities Act.
  • Committed to Social and Environmental Stewardship: Promoting a sustainable future.
Before You Apply
️
worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Head of Accounts @Orium
Account Management
Salary cad 130,000 - 1..
Remote Location
Employment Type full-time
Posted YDay
Apply for this position
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worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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