[Hiring] Head of Account Management @NMI

Role Description

NMI is looking for an experienced sales leader to lead, own, and grow NMI's US ISV book across two businesses:

• NMI Payments (card acceptance and acquiring)
• Money Movement (account-to-account pay-ins and payouts on ACH, RTP and FedNow, through Dwolla, part of NMI since May 2026)

Reporting to the VP Enterprise Sales, you'll lead the team that keeps our software partners, grows their volume and brings them onto more of the platform. This is a builder's role. You'll design the coverage model, set the operating rhythm and define what great service looks like, then hold the team to it. You'll know it's working when partners stay, grow and recommend us to their peers. This is a remote role based in the US, with travel of around 25%.

Qualifications

• 10+ years in account management, partnerships or sales in payments, fintech or SaaS, with real depth in ISV and embedded payments partners.
• 5+ years leading account or partner managers, including hiring and building a team.
• Strong knowledge of acquiring and processing economics, and of how ISVs make money from payments.
• Commercial confidence in pricing, renewals and complex negotiations with senior partner leaders.
• A track record of leading teams to grow an existing book through retention, cross-sell and wider product adoption, with the NRR results to prove it.
• Operating discipline across forecasting, pipeline management, KPIs and Salesforce.
• Experience partnering with Product and Engineering leaders to shape the roadmap, using partner insight and data to champion what matters most to partners.

Requirements

• Experience with ACH, RTP, FedNow or payouts platforms.
• Experience leading account management through an acquisition or platform integration.
• Exposure to verticals such as property, insurance, lending, healthcare or field services.
• Experience managing partners on payfac, referral and wholesale ISV/ISO models, and moving partners between them.

Benefits

• A remote first culture!
• Competitive compensation and benefits
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• Paid Parental Leave
• Company volunteer days
• Employee referral program
• Bonusly colleague recognition