[Hiring] Group Account Supervisor - Patient Support Programs @Precision Medicine Group

Role Description

We are seeking a Group Account Supervisor to lead a patient support program portfolio and add to our experts of client service professionals.

• Client Management:
  • Assume primary lead for the client upon client acceptance of proposal
  • Maintain and manage business opportunities with existing clients
  • Development of client agendas and slide presentations
  • Lead and/or support calls with client and LMR, faculty, and/or content experts regarding content and direction
  • Review and forward status/contact reports to client after each client contact
  • Develop project briefs and scope of work for clients and internal team members
• Project Management:
  • Provide direction to support team on all aspects of project management to ensure client expectations are met or exceeded
  • Manage projects by utilizing approved internal project briefs, proposal templates, and budget tools
  • Collaborate with internal team on overall project plan, objectives, milestones, and deliverables
• Leadership:
  • Function as internal team leader ensuring all members of the team work together smoothly and effectively
  • Mentor personnel at the Associate Account Executive, Account Executive, and/or Senior Account Executive levels
  • Conduct performance reviews, prepare development plan, and set goals for direct reports as applicable
  • Must be able to execute and teach junior level Account team employees the following: development of client agendas, project status, financial reports, and contact report
• Business Development:
  • Work with Client Services leadership and Strategy to help identify market opportunities that will further client business
  • Identify opportunities for organic growth within assigned accounts
• Finance:
  • Develop proposals, budgets, and reconciliations
  • Collaborate with all teams to ensure proposal development is accurate and all teams hours are captured (Traffic, Production, Creative, Clinical/Copy, Meeting Services, etc)
  • Monitor budgets including direct costs, labor costs, fee, and out-of-pocket expenses to ensure team members/direct reports are managing assigned budgeted labor hours and direct costs
  • Provide periodic budget status updates and communication with client
• Additional Accountabilities/Responsibilities:
  • Adheres to PhRMA, FDA, OIG and ACCME guidelines
  • Demonstrate ownership and accountability for all agency procedures and workflow
  • Attend internal meetings with Sales, Client Services, Meeting Services, Traffic and other key personnel to discuss project status as required
  • Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for internal project teams to facilitate quality control
  • Contribute original ideas for tactical planning within assigned accounts

Qualifications

• Education: Bachelor’s degree in marketing, advertising, communications, or related subject
• Work Experience: At least 3 years in an Account role within a pharmaceutical/medical communications company
• Daily client facing experience and Medical, legal, regulatory review experience is required
• Skills: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to travel 10-15% depending on clients’ needs
• Competencies: Leadership, results-oriented, detail-oriented, customer focused, flexibility, forward thinking, and relationship building

Requirements

• Must be able to execute and teach junior level Account team employees the following: development of client agendas, project status, financial reports, and contact report

Benefits

• Discretionary annual bonus
• Health insurance
• Retirement savings benefits
• Life insurance and disability benefits
• Parental leave
• Paid time off for sick leave and vacation