[Hiring] Global Director Life Cycle Services @Kardex

Role Description

As Global Director Life Cycle Services, you will have the opportunity to lead one of the most strategically important areas of our business.

Your tasks include:

• Leading through a global organization of more than 600 Life Cycle Services professionals, including approximately 450 field service technicians.
• Working closely with regional leaders to align strategic priorities, strengthen commercial performance, and ensure consistent execution across the business.
• Defining and executing the global Life Cycle Services strategy.
• Accelerating growth across service, aftermarket, spare parts, modernization, and recurring revenue offerings.
• Strengthening lifecycle value creation through increased installed-base penetration and customer retention.
• Supporting the continued development of service sales capabilities and commercial excellence across regions.
• Expanding digital and data-enabled service solutions that enhance customer outcomes.
• Fostering collaboration and knowledge sharing across the global organization.
• Developing scalable frameworks, capabilities, and best practices that support long-term growth.
• Partnering closely with regional leadership teams to balance global alignment with local market needs.

Success in this role will be measured by your ability to create lasting business impact while enabling teams to perform at their best.

You will help Kardex:

• Increase the contribution of Life Cycle Services to overall business performance.
• Expand recurring and lifecycle-based revenue streams.
• Strengthen customer loyalty and long-term partnerships.
• Enhance commercial effectiveness across the service organization.
• Support the adoption of innovative service models and digital capabilities.
• Create greater consistency, scalability, and collaboration across regions.

Qualifications

• Significant leadership experience within a service-oriented business.
• A strong commercial mindset and a track record of growing service-related revenue streams.
• Experience translating strategy into execution within a global or matrix organization.
• The ability to influence across functions, regions, and stakeholder groups.
• An analytical and customer-focused approach to decision-making.
• A leadership style that builds trust, develops capability, and enables collaboration.

Benefits

This role offers a rare opportunity to influence the future direction of a global business at a pivotal stage of its evolution. You will work alongside experienced colleagues across multiple regions and functions, shaping strategy, developing capabilities, and helping customers realize greater value throughout the lifecycle of their operations.

At Kardex, we value diverse perspectives and believe that different experiences strengthen our teams, our decision-making, and our ability to serve customers around the world. We are committed to fostering an inclusive environment where people are respected, supported, and empowered to contribute.

Contact Information

For more information, feel free to reach out: Petra van der Sluijs, [email protected]
Mobile: +31 (627) 131853