[Hiring] Global Account Director @Internova Travel Group

Role Description

As a Global Account Director, you will serve as the primary strategic lead for a designated global Meetings & Events client, overseeing senior-level relationships that span regions, stakeholders, and service lines. Acting as a trusted advisor to the client, a commercial leader within ALTOUR, and a connector across our global delivery network, you will drive account growth, client satisfaction, and programme innovation.

• Own the executive-level, strategic relationship for a designated Global meeting and Events client, ensuring satisfaction, retention, and long-term value.
• Serve as the client’s primary advocate within ALTOUR—coordinating across operations, program optimization, sourcing, finance, technology, and executive stakeholders.
• Develop and execute a comprehensive account plan and strategic roadmap aligned to the client’s global meeting and events program objectives.
• Identify and drive growth, optimization, and value opportunities within the client partnership in collaboration with the dedicated team.
• Collaborate with regional and in-country partner agencies to ensure seamless global delivery and a consistent stakeholder experience.
• Lead complex global program expansion initiatives for the client, including onboarding new regions and countries with strong adoption of global standards.
• Drive consistent global program design and execution across online and offline servicing models through close cross-functional partnership.
• Own alignment of global operational processes, ensuring regional delivery models integrate seamlessly into the client’s global framework.
• Ensure global data integrity for the client by understanding how booking channels, client behavior, supplier content, and servicing workflows impact reporting and analytics.
• Anticipate and mitigate global content disruption impacting the client.
• Act as a strategic advisor on market evolution, emerging technology, and innovation relevant to the client’s global meeting & events program.
• Lead executive-level discussions on program performance, cost containment, sustainability, client experience, and innovation.
• Ensure client-specific contractual SLAs, KPIs, and commercial commitments are met and continuously improved.
• Manage executive reporting, QBRs/MBRs, forecasting, and performance insights for the client.
• Partner with regional stakeholders to navigate regulatory, cultural, content, servicing, and supplier nuances while maintaining global consistency.

Qualifications

• Demonstrated success managing a large, multi-million-dollar meeting and events client in a global or complex regional environment.
• Proven experience leading large-scale global program expansion for a single meeting and events client across multiple countries.
• Ability to drive global program consistency while accommodating local market requirements and operating models.
• Extensive understanding of local market nuances on a global scale, including supplier landscapes, regulations, and cultural considerations.
• Deep knowledge of meeting and event operations, technology, sourcing, and global servicing models.
• Strong understanding of how global touchpoints—online tools, offline servicing, partner agencies, and suppliers—impact client-level data quality.
• Experience navigating global content disruption with a practical, solutions-oriented mindset.
• Strong commercial acumen across contract structures, profitability, and long-term value creation.
• Executive presence with the ability to influence senior client and internal stakeholders.
• Comfort operating in a matrixed, partner-led, performance-driven environment.
• High EQ, diplomacy, and the ability to translate complexity into clear direction and execution.
• Openness to market evolution, innovation, and emerging technology.
• Working knowledge of primary platform - Cvent.

Benefits

• Group Pension scheme.
• 25 days annual leave entitlement plus 8 bank holidays (increases with length of service).
• Private health insurance and dental care.
• Life insurance with Employee Assistance Programmes, counselling and well-being services.
• Group Income Protection.
• Perkbox (staff discount platform).
• 5% discretionary bonus programme based on the company’s financial goal achievement and individual performance.