[Hiring] Franchise Account Manager @Ignite Visibility

Role Description

Ignite Visibility is hiring an entry-level Franchise Success Account Manager for our Account Services franchise team. This role is fully remote and ideal for someone passionate about client services in the digital marketing space.

• Works at the direction of the Account Manager or lead Franchise Success Manager.
• Provides front-line customer service to support the franchisees, answer their queries, and increase client satisfaction.
• Has a thorough understanding of the client's contract and selling opportunities of Ignite Visibility products/services to generate increased revenue.
• Assists in the onboarding of new franchise locations.
• Acts as the liaison between corporate and franchises regarding process updates and sales support.
• Understands our client's sales and marketing processes to consult and build their needs inside of HubSpot for maximum impact.
• Assists the Account Managers in the collective development of strategic documentation.
• Collaborates with internal team members to drive results for the client, identify risks and opportunities, and hold teams accountable to budget, timelines, productivity, process, standards, and results.
• Attends periodic key account meetings as needed.
• Assists the Account Managers to ensure that all internal and external meetings are scheduled and all parties notified of the time, location, and expected contributions (e.g., meeting agenda, etc.) and all documentation is prepared in advance.
• Ensures that status reports and monthly billing and budget summaries are up-to-date and error-free. Ability to report on the status of accounts upon request.
• Manages all billing changes including new services, reduction in services, and cancellations. Responsible for obtaining client approvals for all new estimates and change orders.
• Escalates any franchisee cancellation requests to the Account Manager in order to retain the account.
• Maintains a business development mindset, partnering with the Client Success Director to discuss opportunities to increase current client revenue or potential new business.
• Uses all of IDS business management and communication platforms to keep stakeholders informed, tasks assigned, and projects well managed in accordance with deadlines.
• Understands how to use and manage the DevHub sheet.
• Communicates rapidly and effectively with all parties involved in the projects.
• Expected to have a drive to continually learn and grow in knowledge and skill of digital marketing.
• Stays on top of industry trends to remain on the cutting edge.
• Assists with help desk tickets if necessary.
• Assists the sales team with presentations and proposal development.
• Performs other duties as assigned by management.

Qualifications

• Bachelor's degree in marketing, business, communications, or a related field.
• Minimum 2 years of account services experience in digital marketing channels or a degree in digital marketing plus internship experience in marketing.
• 2+ years of sales, customer service experience, or client services.
• Excellent communication skills and ability to communicate rapidly and effectively with all parties involved in the projects.
• Ability to thrive in a high growth and fast-paced agency setting.
• Drive to learn and grow in digital marketing knowledge and skills continually.
• Franchise or multi-location marketing exposure.
• Proven ability to juggle a good volume of account management projects at a time.
• Proven ability to build rapport with clients and problem-solve effectively.
• Sharp attention to detail and strong organizational skills.
• Excellent business acumen and experience working with business executives.
• Experience working with Project Management systems such as Outlook, Slack, Monday, and Google Suite.