[Hiring] Field Account Representative Automotive @Brambles

Role Description

Be part of this amazing team as a Field Account Representative Automotive to support and grow our automotive customer portfolio across Mexico. This is an exciting opportunity for a highly autonomous professional who thrives in customer-facing environments, enjoys solving complex operational challenges, and is eager to make a direct impact on customer satisfaction and business growth.

• Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
• Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
• Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
• Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
• Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
• Support customer engagement initiatives by coaching team members, providing feedback, and fostering a positive customer experience through proactive communication and quality monitoring.
• Proactively manage high-priority issues related to service delivery and order fulfilment, working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
• Contribute to continuous improvement efforts by identifying areas for operational enhancements, streamlining processes, and ensuring alignment with customer service best practices.

Qualifications

• Experience in Account Management, Customer Operations, Customer Service, Logistics, Supply Chain, or related fields.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fast-paced environment.
• Experience with business systems such as SAP, Salesforce, and advanced Excel reporting.
• Excellent communication and presentation skills.
• Fluent English and Spanish.
• Willingness to travel approximately 40-50% within Mexico.

Requirements

• Adaptability
• Building Rapport
• Commercial Sustainability
• Continuous Process Improvement
• Customer Experience (CX)
• Customer Support
• Data Storytelling
• Empathy
• Experimenting
• Our Business
• Problem Resolution
• Sales Communications
• Taking Ownership
• Teamwork
• Understand Customers

Benefits

• At CHEP, you'll be part of a global organization that values innovation, collaboration, customer excellence, and continuous improvement.
• You'll work with leading automotive customers, gain exposure to cross-border operations, and play a key role in supporting the future growth of our business across North America.