[Hiring] Enterprise Customer Success Manager II @Samsara

Role Description

Our Strategic Customer Success Managers pick up where our Services team leaves off, working closely with Samsara’s largest Fleet customers to understand their unique challenges, advising on how to leverage Samsara for their needs, and becoming their long-term strategic partner.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world.
• You thrive the most when solving problems.
• You are a natural relationship builder.
• You are the architect of your own career.
• You want to be with the best.

In this role, you will:

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.
• Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership, where we look back at past successes and align on upcoming goals.
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
• Partner with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests.
• Serve as a mentor to the wider Customer Success teams.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Qualifications

• 6+ years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role.
• Experience supporting Enterprise SaaS and/or Fortune 500 companies.
• Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.
• Customer travel is expected up to 25-40%.

Requirements

• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• Ability to thrive in an unstructured, fast-paced, and change-heavy environment.

Benefits

• Annual on-target earnings (OTE) range for full-time employees for this position is $111,562.50 — $168,750 USD.
• Compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.