[Hiring] Engagement Manager Lead @Domino Data Lab

Role Description

Own the customer program end-to-end: from contract signature through expansion. You're accountable for outcomes, not activities, and every engagement you lead has a single owner (you), clear milestones, and a cadence that keeps everyone (internally and externally) moving as the program manager.

• Partner with account team to ensure every engagement is scoped to be delivered with excellence, bridging what is sold with what can be executed.
• Direct the delivery pod (our Forward Deployed Engineers and Integration & Architecture teams) for customer engagements.
• Put capacity where it creates the most value and keep programs on track across milestones, stakeholder communication, and account health.
• Earn trust at every level: from C-suite sponsors to the data scientists running models in production.
• Lead the room in solutioning conversations: connect how Domino builds, scales, and governs AI to the outcomes customer leadership actually cares about.
• Make adoption real: drive rollout, enablement, and change management so what your team ships gets used, not shelved.
• Turn customer engagements into growth in partnership with customer success and sales — proactively uncovering new use cases and expansion opportunities.
• Be the customer's voice inside Domino: convert field intelligence into product feedback, escalations, and commercial signals that make the broader team smarter.

Qualifications

• 4–8 years in an enterprise customer-facing discipline: implementations, consulting, technical program management, or product.
• You move before the problem is fully formed: comfortable when the customer can't yet articulate what's wrong and treating ambiguity as the starting point.
• You turn unstructured executive conversations into executable plans: connecting model development, deployment, and governance without losing what actually matters.
• You know enough about how enterprise data science teams build, scale, and govern models to ask the right questions before the customer knows they need to answer them.
• Real delivery ownership across full cycles, not coordination.
• Experience leading a team: direct reports, a cross-functional pod, or a mix of engineers and specialists.
• Technically fluent across software architecture, predictive modeling, and agentic systems.
• Solutions-oriented by default.
• Background in life sciences, financial services, or a regulated industry where reproducibility, auditability, and compliance are non-negotiable is a meaningful advantage.

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Company Description

At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance.

• Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world.
• Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors.
• We have been in business for a decade but are still a small team operating with the spirit of a startup.