[Hiring] Engagement Manager II @Akamai

Role Description

Does working with cutting-edge technology excite you? Do you thrive in a fast-paced and creative environment? Join our prestigious Global Services Team. Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and deliver results enabling them to grow and succeed. We build trusted relationships through clear communication, honesty, and listening to our customers.

In this role you will maximize value, retention, and growth throughout the customer lifecycle. You will help build, innovate, and evolve customers' performance and security strategies. Becoming an industry expert, you will be delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:

• Being the strategist and technical advisor to architects and technology leaders of Akamai's Premium customers
• Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
• Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
• Being the central point of contact for the customer and lead account team to deliver customer success
• Responding to escalations when various product, platform or implementation arise and identifying improvements to mitigate future risks
• Being the customer champion internally, and influencing internal decisions within teams to help customer outcomes

Qualifications

• 6 to 8 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields
• Customer advocate passionate about delivering technical solutions
• Knowledge of internet technologies and online industry including HTTPS, DNS, DevOps, Web Development, and Web Security
• Good understanding or prior experience of working with CDNs
• Experience in a customer-facing role within the Information Technology industry
• Demonstrated communication skills and an ability to build trusting relationships with customers across various levels
• Team player, able to collaborate, prioritize, and solve problems in a fast-changing environment
• Experience in Program or Project management in a cross-functional and technical team

Benefits

• FlexBase, Akamai's Global Flexible Working Program, offers 95% of employees the choice to work from their home, their office, or both
• Permanent workplace flexibility program consistent and fair globally
• Opportunities to grow, flourish, and achieve great things
• Benefit options designed to meet individual needs for today and in the future
• Benefits surrounding health, finances, family, work time, and personal endeavors

Company Description

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences, helping billions of people live, work, and play every day. With the world's most distributed compute platform—from cloud to edge—we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.